Job Description

Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.

JOB FAMILY DESCRIPTION
Completes various product enhancement projects centered on mortgage servicing operational practices and implementation activities. Observes current state processes and system utilization and makes recommendations, both verbal and written, to clients with regard to the implementation of data, best practice operational improvements, training needs , re-engineered processes, system optimization and other related opportunities. May create requirements for new product development and/or product enhancements. Serves as a liaison between the customer, IT, users, and consultants.

GENERAL DUTIES & RESPONSIBILITIES
* Compiles and analyzes customer data, and reports in preparation to write requirements and designs to enhance existing or create new ones.
* Completes product enhancement documentation.
* Interviews, observes and gathers relevant data in-house in order to provide business and system application requirements, training, and perform problem analysis and determine solutions to client issues.
* Monitors the engagements’ progress after the on-site review and/or monitors the implementation of new system functionality addressing any subsequent issues arising, uncompleted tasks, and any problems disclosed in assigned functional areas.
* Monitors and reviews key client activities on a regular basis, making recommendations, both verbal and written, to clients with regard to the implementation of data, best practice operational improvements, training needs, reengineered processes, system optimization and other related opportunities.
* Develops professional and positive client relations designed to attract and promote new consulting, development and training business and foster an on-going Black Knight relationship.
* Develops procedures, flowcharts and other functional materials as required by the project or engagement assigned and devises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex problems related to clients’ BKFS products.
* Assists other BKFS departments by providing professional and industry expertise as needed.
* For implementation or project development activity, prepares internal deliverable document for Client Support to be used as a handoff for support related issues.
* Assist client with the creation and maintenance of test plans and test cases and post production support documents to ensure enhancements made to applications meet their needs and that application integrity is maintained.
* Supports a variety of tests using client data, such as system integration readiness and acceptance testing, in order to ensure client needs will be met.
* Identifies and documents requirements for configuration of system settings, workflow rules, user roles and workflow assignments for new products.
* Assist clients with implementing configuration changes identified during user acceptance testing and in production.
* Proactively reaches out to client to discuss upcoming product changes that may affect the client’s operations.
* May play a key role in the training of client and internal personnel on product enhancements, new systems, or procedures.
* Consult directly with the client and must be able to travel as much as 5%, as needed by the business.
* Performs other related duties as required.

EDUCATIONAL GUIDELINES
* Bachelor’s degree or the equivalent combination of education, training, or work experience.

ADDITIONAL EXPERIENCE REQUIREMENTS
* MSP experience highly preferred.
* Prior Mortgage Servicing and/or Home Equity Servicing experience highly preferred.

Functional knowledge in the following area(s) and products highly preferred:
* Bankruptcy
* Foreclosure
* Foreclosure Referral (FCR)
* Foreclosure Document Check (FDC)

Familiarity with and understanding of the interfaces and integration processes between the LoanSphere and MSP applications preferred.

Demonstrated experience with Agile (Scrum, Kanban or SAFe) ​

GENERAL KNOWLEDGE SKILLS & ABILITIES
* Exceptional verbal and written communication skills. Ability to relate to and communicate effectively with all levels of client personnel, from the CEO to line level staff, in an organized and professional manner
* Exceptional interpersonal skills and a demonstrated ability to interact with both external and internal customers, establishing and maintaining effective working relationships
* Knowledgeable in the use of personal computers and able to use multiple PC software systems (MS Word, Excel, PowerPoint, Visio, etc. and project management software)
* Excellent problem solving and analysis skills. Resourceful and proactive in gathering information and sharing ideas.
* Must be able to function well as an independent contributor and as part of a team. Strong time management skills, attention to detail, and resourcefulness
* Strong knowledge of financial and/or loan processing services technology, including systems, applications, practices, and emerging technologies. Ability to quickly become proficient with new technologies
* Ability to utilize judgment in decision making process and decisions related to job tasks, including estimating work effort for project sub-plans or small projects to ensure the project is completed effectively and efficiently
* Excellent verbal and written communication skills, including the use of presentation and interpersonal skills to communicate ideas in a clear, concise, and professional manner to technical and non-technical audiences of various levels in the organization
* Client relationship management skills, understanding and focusing on clients’ needs, establishing credibility and building positive, professional, relationships with clients
* Strong analytical skills used to determine client business needs and requirements

Product Consultant III
Advanced professional role requiring high skill with extensive proficiency. Works independently with only administrative supervision and the ability to overcome major obstacles and recognize early when issues should be escalated or a senior peer needs to be consulted. Wide latitude for independent judgment and is expected to provide guidance and cross-training to others. Has working knowledge of company products and services. Supports medium-complexity products and/or services and has an introductory knowledge of all BKFS products and services offered to the assigned clients, customers, etc. Effectively communicates with all levels of technical and non-technical personnel. Consults with senior peers on complex processes to learn through experience. Typically requires seven (7) or more years of experience in a product support role, with a minimum of five (5) years of managerial level experience and/or BKFS product experie nce preferred.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

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Job Types: Full-Time.

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