Full-Time Product Consultant II (Remote)
Job Description
Job Description:
SUMMARY
Completes various virtual or on-site consulting engagements centered on Black Knights’ iDisburse and Suspense Management products. Observes current state processes and system utilization and makes recommendations, both verbal and written to clients about the implementation of data, best practice operational improvements, training needs, reengineered processes, system optimization and other related opportunities. Serves as a liaison between the customer, users, and product owners.
RESPONSIBILITIES
Completes consulting and implementation engagements for Black Knight’s iDisburse and Suspense Management products
Monitors, observes, and gathers relevant data on client’s operation to provide business and system application training
Performs problem analysis and determines solutions to client issues
Develops procedures, flowcharts and other consulting materials as required by the engagement assigned
Devises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex problems related to clients’ Black Knight products
Assist other Black Knight departments by providing professional and industry expertise as needed
Assist client with the creation and maintenance of test plans, test cases, and postproduction support documents to ensure enhancements made to applications meet their needs and that application integrity is maintained
Identifies and documents requirements for configuration of system settings, workflow rules, user roles and workflow assignments for new products
Assist clients with implementing configuration changes identified during user acceptance testing and in production
May play a key role in the training of client and internal personnel on product enhancements, new systems, or procedures
Consults directly with the client and may have to travel up to 20%
Performs other related duties as assigned
MINIMUM REQUIREMENTS
Bachelor’s degree or the equivalent combination of education, training, or work experience
Requires 4+ years of experience in a product support role
Previous consulting or client facing experience
Experience training clients and/or internal users on software or data products
Exceptional verbal and written communication skills
User experience with Black Knight products, services, and capabilities
PREFERRED QUALIFICATIONS
Ability to quickly become proficient with new technologies
Mortgage industry and mortgage software application experience
System Administration experience with Black Knight products, services, and capabilities
Strong analytical and organizational skills used to determine and manage client business needs and requirements
Ability to present content in a classroom or virtual setting
Experience working with financial institutions setting up ACH and/or Positive Pay transmissions
Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.
How to Apply
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