Pharmacy Technician

Why this job matters: Work in collaboration with the pharmacists to create a positive member experience, assisting the pharmacist by performing duties that do not require a pharmacist’s professional judgement. What you’ll do:  

• Perform a wide range of duties in support of clinical pharmacy, with a focus on optimizing patient medication adherence and closing gaps in care as required by the Medicare Part D Stars program
• Manage patient lists and perform telephonic outreach for identified members with a history of non-adherence to medications
• Review patient lists and implement a plan for outreach to patients flagged with gaps in care
• Participate in member education and retention seminars, in collaboration with pharmacists, assisting members with questions regarding their pharmacy benefits and formulary coverage
• Follow up with members and providers at the direction of a pharmacist for disease state management and coordinating open gaps in care
• Conduct medication reconciliation to ensure the pharmacist has an accurate and up to date medication list for review.
• Verify provider and pharmacy information for accuracy.
• Triage internal requests to perform comprehensive medication reviews to available pharmacists
• Respond to inquiries regarding Part D Stars and Pharmacy related programs.
• Facilitate correspondence between BCBSRI pharmacists and providers.
• Perform other duties as assigned.

What you need to succeed:

• High School Diploma, or an equivalent combination of education and experience.
• Active and unrestricted Pharmacy Technician license in the State of Rhode Island or the ability to obtain a license upon employment
• Two to four years of experience as a pharmacy technician or related healthcare field.
• Knowledge of health insurance and benefits
• Must be detail oriented and able to accurately document all activities performed
• Excellent communication and customer service skills
• Proficient in Microsoft Office
• Able to multi-task in a fast-paced environment
• Must be able to work independently
• Professionally interact with external healthcare professionals and BCBSRI internal staff
• Must be able to travel within State of Rhode Island
• Effectively communicate the importance of  medication adherence to members

The Extras:

• National Pharmacy Technician Certification (PTCB, CPhT)
• Experience with Medicare Part D program
• Ability to speak a second language with command of healthcare terminology, most notably Spanish or Portuguese