Temporary Operations Support Assistant-Emergencies
Job Description
Why choose us?
Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.
What’s in it for you?
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Hybrid working options.
- Enhanced Maternity leave. Paternity and Adoption leave.
- 24/7 free and confidential employee assistance service.
- Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
- Access to our Share Incentive Plan which allows you to become a shareholder in a tax-efficient way and benefit from the success of the company
- Life Insurance (4 x annual salary)
- Pension matching scheme
- Developing our people is important to us – we support and encourage development by offering internal and external accredited courses, secondments and study support.
What’s the role?
A hard working, motivated and experienced individual is required to be part of our industrious Emergencies team. The successful candidate will be working in a fast paced, ever changing working environment with multiple priorities and targets. This would include responding to customer/supplier enquiries regarding all aspects of emergency jobs, providing information and support to suppliers and customers whilst always providing a high standard of Customer Service.
This will be a 6 month fixed term contract to assist with the busy winter period. Shift pattern Monday – Friday 8am-4.30pm
Key responsibilities:
- Raising emergency job requests received by email or calls
- Handling a high volume inbound calls
- Managing high volume of email queries effectively
- To manage and implement the processes relevant to each supplier
- Providing information to Suppliers on request
- Liaising with internal department teams regarding emergency jobs sent for dispatch
To be considered for this role, we would love you to have:
- Experience with energy industry desirable but not essential
- Ability to work with other team members to achieve a common goal
- Strong communication skills, both written and spoken
- Ability to use judgement to make sound decisions and solve problems
- Business awareness and technical understanding
How to Apply
Please send your application to recruitment@sms-plc.com if you would like to apply.53 total views, 0 today