Who ❤️ PJ →

Full Search

This job listing has expired and may no longer be relevant!
31 Jan 2024

Temporary Operations Support Assistant-Emergencies

SMS Plc – Posted by SMSRecruitmentTeam Glasgow, Scotland, United Kingdom

Job Description

Why choose us?

Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.


What’s in it for you?

  • 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
  • Hybrid working options.
  • Enhanced Maternity leave. Paternity and Adoption leave.
  • 24/7 free and confidential employee assistance service.
  • Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
  • Access to our Share Incentive Plan which allows you to become a shareholder in a tax-efficient way and benefit from the success of the company
  • Life Insurance (4 x annual salary)
  • Pension matching scheme
  • Developing our people is important to us – we support and encourage development by offering internal and external accredited courses, secondments and study support.

What’s the role?

A hard working, motivated and experienced individual is required to be part of our industrious Emergencies team. The successful candidate will be working in a fast paced, ever changing working environment with multiple priorities and targets.  This would include responding to customer/supplier enquiries regarding all aspects of emergency jobs, providing information and support to suppliers and customers whilst always providing a high standard of Customer Service.

This will be a 6 month fixed term contract to assist with the busy winter period. Shift pattern Monday – Friday 8am-4.30pm


Key responsibilities:

  • Raising emergency job requests received by email or calls
  • Handling a high volume inbound calls
  • Managing high volume of email queries effectively
  • To manage and implement the processes relevant to each supplier
  • Providing information to Suppliers on request
  • Liaising with internal department teams regarding emergency jobs sent for dispatch


To be considered for this role, we would love you to have:

  • Experience with energy industry desirable but not essential
  • Ability to work with other team members to achieve a common goal
  • Strong communication skills, both written and spoken
  • Ability to use judgement to make sound decisions and solve problems
  • Business awareness and technical understanding
Share this role online (there may be a referral fee*)

How to Apply

Please send your application to recruitment@sms-plc.com if you would like to apply.

Job Types: Temporary. Salaries: 20,000 - 40,000.

52 total views, 0 today

Apply for this Job