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1 Sep 2020

Full-Time Operations Manager

Seattle Bouldering Project – Posted by kristinekitayama Seattle, Washington, United States

Job Description

Seattle Bouldering Project

Job Description: Operations Manager

Location: SBP Poplar or SBP Fremont
Hours: 1.0 FTE, Exempt
Reports to: General Manager and Assistant General Manager
Compensation: DOE, with benefits


The Operations Manager is the guide for front desk staff in creating a welcoming, accessible, smooth, and high-quality customer experience at SBP. Responsible for coordinating staffing, retail and cross-departmental logistics for the Front Desk Team; the Operations Manager brings enthusiasm, vision and leadership to the entrance and hub of the gym: the Front Desk. 


  • Schedule staff via organized, economical, and efficient staffing systems.  
  • Manage with positivity, flexibility and a growth mindset.
  • Maintain employee motivation and job satisfaction via dynamic leadership and    support. This position is responsible for coaching, mentoring and actively  leading the operations team in the BP customer service vision and values.
  • Communicate with staff to understand the real time needs of the facility.
  • Supervise all floor staff activities.
  • Communicate with management and staff, as needed, to ensure operational quality and consistency across gym offerings.
  • Interview, hire, manage, evaluate performance and facilitate growth opportunities for operations staff
  • Assist the accounting department with payroll, billing, and similar accounting and HR systems as needed.


  • Work with the Facility Manager to maintain a clean, organized, and efficient facility. 
  • Serve as Covid-19 lead in continual research and policies for staffing/facility. 
  • Ensure that facilities and equipment remains clean, functioning, and high quality.
  • Ensure all facility supplies are in stock; including cleaning and member supplies. 


  • Maintain retail vision, stocking levels and inventory replenishment plan. 
  • Maintain organized, clean, and efficient retail and lobby areas.  
  • Create and maintain a retail inventory and POS process and incorporate RGP software.
  • Create retail specific brand events and offer learning experiences for the  operations team. 
  • Maximize loss prevention.


  • Daily Front Desk Management Responsibilities.  
  • Work with the setting team to maintain an efficient and informational incident reporting process.
  • Oversee the financial and labor hours budgets for the FD department.  
  • Weekly meetings with the management and operations teams.  
  • Serve as Operations/FD Specialist, or other roles as needed. 
  • Proactive in professional development and work with Assistant GM on continual  leadership development bi-weekly.  
  • Work with Assistant GM to organize and staff SBP events.
  • Collaborate with other departments on special projects with the Racial Justice Committee, Creative team, and special projects with local partners. 



  • Practice and support risk management.
  • Act as Incident Commander in an emergency in the building.
  • Ensure all programs have sufficient emergency support through systems and   notification sequences.

It is imperative to maintain excitement about the culture and community at the Seattle Bouldering Project.  The Operations Manager is at the forefront of this aspect of the gym.  The Operations Manager leads the staff in supporting the Seattle Bouldering Project community and must conduct themselves accordingly.

Duties require the availability to work a flexible schedule based on business needs and events, including evenings and weekends.  Duties often occur before and after regular business hours.  The Operations Manager should expect to be onsite and be reasonably available to staff when not at the gym via phone, google chat/slack and/or email.  


  • 2+ years management experience working with a team of 20+ staff members, including hiring and onboarding of new staff.  Comfortable offering constructive feedback and strong customer service skills. Additional leadership and/or hospitality experience preferred.
  • Proficiency in Google and Microsoft Office suites.
  • Retail experience and proficiency in scheduling software and Rock Gym Pro preferred. Experience in SQL would be a bonus!
  • A basic understanding of accounting principles.  
  • 18-month commitment to the position desired, with evaluations by GM at the 3 month mark.


  • Memberships for the employee and their family, or a plus one membership
  • Three guest pass per month
  • Access to industry merchandise discounts
  • Employee health insurance program for eligible staff
  • Paid time off for eligible staff
  • A work environment where community, respect, and balance are core values. 

SBP is proud to be an Equal Opportunity Employer.

How to Apply


Please email a cover letter and resume to Kristine Kitayama, General Manager at  Applicants can expect interviews on a rolling basis in-person and/or phone with the General Manager and/or Assistant General Manager, with application window closing Friday, September 18th, 2020 EOD. Thank you. 

  SBP is proud to be an Equal Opportunity Employer.

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: Seattle Bouldering Project: Seeking Operations Manager (both locations).

Job expires in 21 days.

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