Full-Time Membership Services Income Coordinator –
Job Description
Position Objectives:
• To provide overall support for PETA donations and income
• To provide overall support of processing priorities in accordance with a fundraising schedule for PETA
• To provide excellent donor and supporter stewardship through phone, email and mail
Primary Responsibilities and Duties:
• In consultation with PETA and in verified compliance with the objectives, standards, and requirements communicated by it:
o Prepare all donations for entry into PETA’s membership database
o Receive, verify and prepare all donations for deposit sent to PETA’s Sam Simon Norfolk office
o Responsible for verifying that all batches recorded on the deposit logs are entered into PETA’s membership database and finalize submissions
o Oversee batched donation entry and record maintenance into PETA’s membership database
o Responsible for the removal of returned check donations from PETA’s membership database and to prepare and process donor notifications
o Assist with the uploading and processing of donation and comment files from telemarketing vendors
o Assist with review and preparation of supporter and donor survey report and identify urgent inquiries providing immediate response or escalation
o Assist Income and Donor Data staff with the research of credit-card disputes and the processing of automatic credits for online charges
o Prepare and upload written inquiries to PETA’s membership database and assign to the Correspondence team for response
o Respond to donor or supporter inquiries over the phone or written form
o Assist with supporter opt-in reactivation requests process and make appropriate updates in database for PETA advocacy and fundraising emails
o Assist with online gift refunds including staff/vendor test gifts
o Responsible for the removal of returned check donations from PETA’s membership database and prepare and process donor notifications
o Assist with Regional Deposit Data entry
o Submit vendor invoices for payment through Sage/Beanworks
• Consult with the department managers on setting priorities in accordance with a fundraising schedule for PETA
• Maintain knowledge of relevant departmental software
• Provide support with training of all clerical and administrative staff members
• Perform any other duties assigned by the supervisor
• Degree in related field or equivalent experience
• Minimum two years database experience with data entry and file uploads
• Minimum two years of office experience with a focus in payment collection and/or processing
• Proficiency in Microsoft Office programs including Outlook, Word and Excel
• Knowledge of fundraising practices
• Proven knowledge of animal rights issues and PETA campaigns and the ability to articulate PETA’s objectives as well as details about specific PETA programs
• Excellent interpersonal, written, and oral communication skills
• Fast and accurate typing skills
• Ability to manage large numbers of inbound and outbound calls in a timely manner with exceptional customer service and professional phone voice
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Demonstrated ability to work well under pressure and meet deadlines
• Demonstrated effective organizational skills and meticulous attention to detail
• Demonstrated ability to work independently
• Adherence to a healthy vegan lifestyle
• Ability to maintain strict confidentiality
• Commitment to the objectives of the organization
How to Apply
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