Full-Time Membership Ledger Assistant
Job Description
We are seeking a detail-oriented and proactive Membership Ledger Assistant to support the Finance and Membership Services team. This role focuses on managing the organisation’s membership sales ledger, ensuring invoices are issued accurately and on time, payments are correctly recorded and credit control processes are followed effectively.
Working closely with the Finance & Membership Services Manager, you will play a key role in maintaining accurate financial records, supporting members with billing queries and helping ensure the department operates efficiently and meets agreed deadlines.
Membership Ledger Assistant
Salary: £26,000
Full time: 35 hours per week
Permanent Contract Location: Remote with occasional travel to fulfill the duties of the role
About us The Property Ombudsman provides a free, impartial and independent ombudsman service, helping to resolve disputes between consumers and property professionals. We are the largest Ombudsman scheme in the sector, and as a not-for-profit organisation, we have been providing our service since 1990.
Key Responsibilities Your day-to-day responsibilities will include:
- Set up new ledger accounts and issue invoices for new membership applications
- Produce and send monthly renewal and SLA invoices
- Issue case fee invoices and prepare credit notes or revised invoices when required
- Process debit/credit card payments and allocate receipts in the accounting system
- Assist with managing the direct debit process for membership renewals
- Carry out routine credit control activities including chasing overdue payments
- Investigate unidentified receipts and maintain accurate ledger records
- Prepare weekly aged debtor reports for review meetings
- Respond to member queries via phone and email and support the wider Finance and Membership teams
We’re looking for someone organised, proactive and able to manage workloads to meet deadlines while delivering excellent service to members.
What we are looking for
Essential
- AAT Level 3 (or Level 2 with studies towards Level 3)
- Sales ledger and credit control experience
- GCSE Maths and English (Grade 5 or above)
- Strong attention to detail and accuracy
- Good IT skills including Sage and Microsoft Office (Excel, Outlook, Word)
- Excellent communication and organisational skills
Desirable
- Database experience
- Ability to identify process improvements
How to Apply
How to apply Applications for this post will be accepted until 5pm Friday 20 March 2026, however we may close the vacancy before this date if we have received the right level of applicants. No candidate will meet every single desired requirement so if you feel you have the experience and skills for the Membership Ledger Assistant position, please apply now by email to recruitment@tpos.co.uk. All applicants must prove they live and have the right to work in the UK. TPO Values Statement TPO values the benefits of diversity and inclusion to society and our service. We are committed to the equal treatment of all current and prospective employees. As a result, we are keen to meet people with different and varied experiences and encourage all applicants who feel they have the knowledge and skills to meet our criteria to apply for this role. These include people who are:- From an ethnic background
- Disabled
- LGBTQ+.
- 26 days (rising to 31 days) annual leave, plus UK bank holidays
- remote working – 100% home based
- flexible working
- access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
- online wellbeing support (nutrition, exercise and discounts)
- paid for professional memberships
- eye test reimbursement and £50 contribution towards eyewear to all
- flu jab
- Mental Health First Aiders
- company pension (4% or 5% matched)
- Death in Service (4x salary)
- monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels
- providing wellbeing support and opportunities for personal and professional development for all colleagues
- creating spaces for connection and engagement through our employee network groups and social clubs
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