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18 Aug 2023

Full-Time Learning and Development Specialist – Customer Service

cwrede – Posted by cwrede Glenview, Illinois, United States

Job Description

You bring the motivation, teamwork, and integrity and we’ll provide the collaborative culture, professional development, and respect you deserve. And if you’re good at what you do, you’ll have a career at Wespath Benefits and Investments. Join our team in Learning and Development – and, if you’d like, teams such as our DEI Council, Green Team on environmental sustainability, or our Change Management team – and make an impact through your work!

Wespath, recognized as a 2017-2023 Chicago’s Best and Brightest Companies to Work For® and a 2018-2023 National Best and Brightest Companies to Work For®, has an opportunity for a Learning and Development Specialist – Customer Service who partners with Customer Service management, Quality Team members, other L&D Specialists, the Instructional Designer (CS) and other stakeholders to plan, coordinate, deliver, and evaluate the effectiveness of training for new hires and tenured staff in the Customer Service Department

More specifically, as a Learning and Development Specialist – Customer Service, you will have the opportunity to:

  • Conduct regular training needs analyses
  • Identify performance gaps
  • Recommend and create learning solutions
  • Deliver classroom and virtual training
  • Create computer-based training content
  • Maintain training schedule and track completion of successful training for assigned client groups

Learning and Development Specialist – Customer Service Benefits:

  • Medical, dental, vision and well-being benefits from our HealthFlex Exchange on day one
  • 8% employer contribution to retirement plan with an additional match up to 2% on day one
  • 22 days of PTO + 12 paid holidays
  • Hybrid work environment; able to work effectively whether in the office or in a remote location

Minimum Requirements / Qualifications

  • Bachelor’s degree in human resources, learning technology, instructional design, education, or a related field or equivalent work experience
  • 3 years proven experience coordinating, delivering, and/or creating learning experiences in live, virtual, and eLearning formats
  • 3 years proven experience creating and maintaining successful learning programs
  • Experience in functional training including business processes, applications, software, and technical procedures
  • Experience with learning management systems
  • Advanced writing and presentation skills

 Preferred Qualifications

  • Call center/customer Service training experience
  • Certified MAGIC of Customer Service Facilitator
  • Experience with Cornerstone OnDemand LMS
  • Experience with FIS software
  • Experience in financial services industry and/or employee benefits (defined contribution, defined benefit, pension, health and welfare)
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How to Apply


Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: Not Disclosed.

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