Job Description

Job Type: Contract

Contract length: 01 year

PROJECT SCOPE:

• Candidate will be working on a new project surrounding IT Service Ownership from respective IT Organizations.
• Candidate will be responsible for engaging groups to facilitate the identification and/or define Service Ownership and Service expected outcomes.
• Candidate will be responsible for documentation and of data obtain and generating plans for ongoing maintenance.
• Candidate will accountable for engagement of design and implementation of new Service Taxonomy; as well as educating Service Owners.

Job Summary:

• We are looking for technology specialists who is a creative problem solver for the Tech & Business Consultant position.
• IT Consultants are responsible for implementing technological solutions to solve business problems, creating a schedule for analysis, implementation and testing of technology and working with in-house technical teams to ensure consistency of use, among other duties.
• IT Consultants will communicate technical instructions in understandable business terms and produce technical user manuals, requiring exceptional interpersonal and communicative ability.

Essential Functions:

• Define Service Definitions for our Catalog of Services
• Negotiating and Documenting Service Level Agreements.
• Makes use of a catalogue of available services and provides feedback to the service portfolio team on the performance of service components.
• Diagnoses service problems and initiates actions to maintain or improve levels of service.
• Establishes and maintains operational methods, procedures and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency.
• Monitors performance, collects performance data and investigates problems.
• Resolves or escalates problems. Implements service improvement actions.
• Leads project utilizing improvement methodologies, tools, and techniques (e.g. Six Sigma, Lean, industrial engineering) to deliver business results aligned to operational objectives.
• Serves as a process improvement consultant on large scale project involving people, process, and technology changes.
• Recommends, implements, integrates and manages changes based on product complexities and changing market place conditions including Health Care Reform.
• Analyzing a company’s IT system and infrastructure.
• Diagnosing IT system problems, inefficiencies and weaknesses.
• Planning a timeline for completion of projects.
• Understanding a client’s business needs.
• Implementing a technological solution to meet business needs.
• Analyzing and determining security threats.
• Providing advice on technology best practices.
• Collaborating with technical in-house team to ensure familiarity with technology.
• Monitoring the success of IT solution.
• Producing detailed reports on the efficacy of the technology.

Job Requirements:

• Strong level of understanding with IT Service Management
• Strong negotiation Skills
• Experience with creating and negotiating Service Level Agreements
• Experience with an ITSM Platform (BMC Remedy Helix/Service Now)
• ITIL Certified
• Proficiency with database languages.
• Excellent written and verbal communication.
• Good interpersonal skills.
• Creative problem-solving skills.
• Analytical mindset.
• Good time management and organizational skills.
• SME in consulting technology with proven implementation experience

REQUIRED EDUCATION/EXPERIENCE:

• 3-5 years of professional experience as an Architect or consultant working on progressively complex business improvement projects
• Bachelor’s degree in IT related field or additional related equivalent work experience
• Strong level of understanding with IT Service Management
• Strong negotiation skills
• Experience with creating and negotiating Service Level Agreements (SLA’s)
• Experience with an ITSM Platform (BMC Remedy Helix or Service Now)
• Strong business acumen and communication skills

How to Apply

Job Types: Temporary.

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