IT Policy & Planning – Journey

WSLCB Vision
Safe communities for Washington State

Mission
Promote public safety, public health and trust through fair administration and enforcement of liquor, tobacco, cannabis and vapor laws
This recruitment is open until filled. First review of applications will be May 18th, please submit an application on or before May 17th. The hiring authority reserves the right and may exercise the option to make a hiring decision at any time. We encourage all to apply as early as possible.  

Who we are

The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety, public health, and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance.

We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data-driven decisions, and business-initiated process improvement.

Our commitment to DEIB

The WSLCB strives to promote Diversity, Equity, Inclusion, and Belonging (DEIB) in all aspects of our work. This includes a commitment to our workforce and external stakeholders.  It is our mission to build, educate, and inspire an inclusive environment that recognizes, respects, and celebrates diversity in the workplace and in the community we serve. We are committed to maintaining a thriving culture where employees and those we serve feel safe and accepted regardless of education, background, or beliefs. As a WSLCB team member, you will have opportunity to join statewide business resource groups (BRGs) such as, Rainbow Alliance and Inclusion Network; Veteran Employee Resource Group; Latino Leadership Network, Blacks United in Leadership and Diversity; Disability Inclusion Network; Washington Immigrant Network; Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network; Supporting our Voices, Empowering Rights, and Engaging Indigenous Governance; and Interagency Committee of State Employed Women.

The WSLCB Information Technology Services Division is announcing an exciting opportunity for an IT Policy & Planning- Journey position at Olympia, WA.  This position reports to the Chief Information Officer (CIO) in the WSLCB’s Information Technology Services Division (ITSD).

Technology Business Management (TBM) is a collaborative value management framework that helps business align IT initiatives with overall business goals. The Technology Business Management Analyst (TBMA) position serves as a subject matter expert and consultant on industry best practices in IT service management and delivery capabilities.

The main purpose of this role is to position agency leadership with the knowledge and information needed to manage and communicate the cost, quality and value of IT services. This position focuses on performance and compliance in technology vendor management, software asset management and overall operational excellence through data analysis and results reporting against defined metrics designed to measure progress against strategic technology goals and objectives. This position drives process improvement efforts and works closely with technical teams to ensure our processes remain aligned with the evolving needs of the organization and its customers.

If you are passionate about aligning technology investments with organizational value and thrive in roles that blend analysis, process improvement, and collaboration, we encourage you to apply for this Technology Business Management Analyst opportunity and to be a part of the WLSCB team!

WSLCB provides a modern work environment and excellent benefits including:

• A comprehensive benefits package (including but not limited to Medical/Dental/Vision, Long Term Disability, Life Insurance etc.)
• Paid Vacation, Leave, and Holidays
• Tuition Waiver (enrollment in courses at state universities/colleges on a space availability basis – all or a portion of the tuition/fees may be waived for state employees)
• Tuition reimbursement (courses taken with prior approval in order to further employee’s career development with the WSLCB)
• Training and career development programs (including online courses and LinkedIn Learning)
• A healthy work/life balance (this may include flexible/alternative work schedules and telework/remote work opportunities, when possible)
• Employee Assistance Program – a confidential program created to promote the health, safety and well-being of public service employees
• Generous wellness program (we offer reimbursements for certain fitness related activities)
• Onsite exercise facility (for employees working at WSLCB Headquarters Building in Olympia)
• Infants at Work Program to promote parent and infant bonding, parental well-being, and healthy infant development. Depending on your job duties, work location, and supervisor approval, eligible employees who are new mothers, fathers, or legal guardians can bring their infant (six weeks to six months) when they return to work.
• Free parking

• Manage the agency Technology Business Management (TBM) program in accordance with state/agency TBM policies and standards.
• Participate in quarterly OCIO TBM meetings, Apptio user groups, and events to build and maintain a TBM support network and exchange knowledge based on shared experience.
• Serve as a subject matter expert in state/agency policies and procedures that govern technology portfolio management.
• Document and maintain TBM processes and procedures used to identify, compile, configure and upload technology spend and portfolio investment data to Apptio.
• Develop and maintain TBM training materials for both technical and non-technical stakeholders.
• Identify source data needed to support the configuration, tracking and reporting of technology costs across the enterprise ensuring alignment with business services.
• Maintain data mapping files in accordance with OCIO’s published taxonomy and update calendar to ensure Apptio dashboard reporting metrics are current, including, but not limited to cost source, labor and non-labor used to derive application total cost of ownership.
• Build complex ad-hoc reports using a variety of analytical tools and methodologies to monitor and report trends against performance benchmarks related to technology spend and portfolio investments.
• Monitor AFRS data on a monthly basis to ensure that technology specific accounting objects, sub-objects, sub-sub-objects and project codes accurately identify IT expenditures across the enterprise.  Work collaboratively with WSLCB Finance to resolve any discrepancies.
• Manage the 3-Year Microsoft Enterprise Licensing Agreement including contract amendments, renewals, and annual true-ups if/when required.
• Monitor Microsoft licensing usage and leverage results to ensure adequate license coverage for host environments, applications and agency end users. Coordinate with Microsoft 3^rd Party Resellers as necessary to procure additional licenses if/when required.
• Administer agency Azure accounts and partner with Microsoft as needed to resolve account access issues.
• Establish key performance indicators (KPIs) to measure, monitor and report division compliance with state/agency technology policies and procedures as well as overall performance against IT strategic goals and objectives.
• Coordinate WSLCB’s annual OCIO policy compliance exercise to ensure completeness, accuracy and timely action is taken, including the submission of OCIO policy waivers where necessary.
• Serve as an IT policy subject matter expert and provide guidance and direction to agency staff on policy requirements as well as risks and issues introduced to the agency as a result of non-compliance.
• Serve as the IT point of contact for the WSLCB Legislative Relations Office on matters pertaining to bill analyses, fiscal notes, legislative hearings, and legislative reports.
• Monitor bill status throughout legislative session and take timely action on distributing amended versions of bills to ensure that revised bill language is re-evaluated for potential technology impact.

Comparable combination of education and experience.

An Associate’s degree in information technology, data science, technology portfolio management, business/public administration, general accounting, or other closely related field.

AND

Three years of progressive experience conducting research and analyzing technology policies, laws, rules or regulations.

AND

Working level knowledge and progressive experience in: 

• Developing and maintaining large technology budget spend plans.
• Information technology portfolio management.
• Working collaboratively with staff at all levels, including senior and executive level management.
• identifying, understanding and resolving complex problems.
• In independently managing workload priorities and procedural deadlines with little or no supervisory oversight.
• In understanding agency applications, information systems, hosting environments and resources through self-directed activities.
• Of information technology service management and change management best practices and methodologies.
• Of Technology Business Management (TBM) statutes, policies, standards and processes.

Preferred/Desired Qualifications: 

• Apptio data mapping and reporting.
• Working level knowledge and experience using WA State financial applications including AFRS, SAP and Enterprise Reporting.
• Working level knowledge and experience with WA State contracts and procurement.
• Working level knowledge and experience in WA State budget and legislative processes and procedures.

Required Equity Competencies:

The ability to take action to learn and grow

This equity competency identifies people who are curious about themselves and others, who take responsibility for knowing their own strengths and weaknesses, and who use their learning to make government programs and processes more efficient and effective to serve all in Washington.

The ability to take action to meet the needs of others 

This equity competency identifies people who are flexible, adaptable, customer-service focused, and willing and able to empathetically respond to the unique needs of the people they work with and serve.

Competencies:

• Accountability: Accept personal responsibility for the quality and timeliness necessary to achieve excellent results. With little oversight, develop innovative solutions to a variety of issues. Make timely decisions although faced with limited data or resources. Accept own role when expectations are not met and respond quickly to resolve issues with others.

• Build and Maintain Relationships: Earn the trust, respect, and confidence of coworkers and customers through consistent honesty and professionalism in all interactions. Build and maintain working relationships characterized by mutual acceptance and cooperation. Contribute to an environment that honors diversity and uses diverse perspectives to meet the agency’s mission and goals.

• Effective Communications, General:  Convey clear, timely, persuasive messages that positively influence the thoughts and actions of others.  Effectively express ideas and information through the written and spoken word using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the reader or audience (“plain talk”).  Keeps supervisor and co-workers informed while sharing complete and accurate information with others to include staff and people outside the organization. Practices active listening by concentrating on person or caller; listens without interrupting; and asks questions to clarify and verify information.

• Effective Communications, Writing Skills:  Composes clear, straightforward, and technically correct documents. Proofreads and edits information to improve clarity, organization, content, and correcting errors in grammar, punctuation, and spelling.   Independently compose written responses to emails and letters from customers answering questions, providing information, and/or explaining decisions made regarding eligibility for services or compliance with rules.  Extract and compile data to prepare narrative, statistical or other reports for review, analysis, documentation, etc. (e.g., financial, payroll, labor distribution, purchasing, inventory, registration, patient or student information)

• LEAN: Actively pursue opportunities for problem solving and continuous process improvement, participate in team huddles, and promote program priorities and results.

• Serving Customers: Build and maintain internal and external customer satisfaction with the products and services offered by the Liquor Control Board, develop innovative ideas that provide solutions to our customers’ challenges.

• Safety: Understand and follow agency safety policies and other standards established to maintain a safe work environment.  Carefully organize your personal workspace to minimize the likelihood of accidents.  Report all injuries, accidents or hazards to your supervisor immediately.

If you are excited about this role but not sure if your experience aligns perfectly with every qualification in the job description, we encourage you to apply. At the Washington State Liquor and Cannabis Board, we are dedicated to building a diverse and authentic workplace centered in belonging. You may just be the needed candidate for this or other roles.

IMPORTANT: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:

1. Completed online application.
2. Current Resume.
3. Letter of Interest describing how you meet the specific qualifications for the position.
4. Three professional references to include a current or recent supervisor with email addresses and phone numbers.

The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.

All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability.  You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.

For questions about this recruitment, or to request reasonable accommodation in the application process, please email hrjobs@lcb.wa.gov or call (360) 664.1674. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.