Full-Time International Customer Order Management Supervisor – 21000660
Job Description
DESCRIPTION/RESPONSIBILITIES:
We are looking for a talented International Customer Order Management Supervisor to join our team specializing in Supply Chain Planning for our Corporate Office in Nashville, TN / your remote home office.
In this role, you will make an impact in the following ways:
• Plans, prioritizes, and schedules the team’s activities and resources to ensure continuity of service.
• Reviews progress and evaluates results
• Leads, directs, evaluates, and develops Customer Order Management staff to ensure that resources are used effectively and that work schedules and targets are achieved
• Ensures customer order management teams continuously demonstrate customer support excellence (compassion, empathy, support) in all communications and interactions
• Monitors the status of Customer Order Management activities to identify problem areas and adapts procedures to improve the overall performance of the team
• Investigates, analyzes, and leads cross-functional problem-resolution and improvement initiatives with Cummins entities and external customers
• Answers more complex, escalated internal and customer inquiries on product availability, prices, delivery times, and the status of orders so that inquiries are dealt with promptly and accurately
• Liaises with functional or operational area managers to ensure that Customer Order Management activities are integrated with other parts of the business and appropriate for current and future departmental
• Analyzes customer inquiries to identify recurring user problems, recommends solutions, and identifies where Order Management processes can be improved. Tracks improvements to closure, and communicate same to customers. Captures metrics and communicates to leadership.
• Develops problem solving guidelines, checklists, or other materials to assist customer order management staff to respond to inquiries that are recurring or routine
• Owns local departmental metrics, reporting and analysis
• Coordinates input from team to develop comprehensive, proactive communications to customers
• Leads local continuous improvement projects and participates in global projects
REQUIRED SKILLS:
To be successful in this role you will need the following:
• Bachelor’s in Supply Chain, Business Administration, or related subject required.
• Intermediate level of relevant work experience required;
• 2+ years customer order management; customer-facing; supply chain/logistics
• Must be bilingual to support our Spanish speaking customers.
• 2+ years of team leadership or supervisory experience.
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
How to Apply
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