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14 Sep 2022

Full-Time Intermediate Representative, Shareholder Services

BNYMellonTA – Posted by BNY Mellon Edinburgh, Scotland, United Kingdom

Job Description

Job Description

Shareholder Services

  • Responds to all shareholder queries received by phone, email, letter or webchat. 80% of the role is phone based and the other 20% is investigating cases.
  • Places telephone trades in accordance with instructions received.
  • Responds to straightforward questions about shareholder accounts and provides more advanced technical assistance.
  • Responses are fast, efficient and accurate.
  • Investigates errors in shareholder accounts and statements.
  • Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures and responds to shareholder once issue resolved.
  • Reviews daily open items to ensure proper follow-up and closure.
  • Responsible for the quality and completion of own work.

Skills & Requirements

  • High school/secondary school or the equivalent combination of education and experience is required.
  • 1-2 years of total work experience preferred.
  • Experience in contact centre or client service preferred.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

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How to Apply

https://bnymellon.eightfold.ai/careers/job?domain=bnymellon.com&query=21387&pid=12110724&triggerGoButton=false

Job Types: Full-Time.

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