Full-Time Intermediate Representative, Shareholder Services
Job Description
Job Description
Shareholder Services
- Responds to all shareholder queries received by phone, email, letter or webchat. 80% of the role is phone based and the other 20% is investigating cases.
- Places telephone trades in accordance with instructions received.
- Responds to straightforward questions about shareholder accounts and provides more advanced technical assistance.
- Responses are fast, efficient and accurate.
- Investigates errors in shareholder accounts and statements.
- Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures and responds to shareholder once issue resolved.
- Reviews daily open items to ensure proper follow-up and closure.
- Responsible for the quality and completion of own work.
Skills & Requirements
- High school/secondary school or the equivalent combination of education and experience is required.
- 1-2 years of total work experience preferred.
- Experience in contact centre or client service preferred.
Our offer :
- Excellent opportunities for training, growth, and professional development
- Mentoring and job shadowing programs
- A multitude of opportunities to get involved in additional charity projects and engagement groups
- Employee Referral Program
- Health Promotion: Wellbeing and Innovation Centre, Wellbeing programs
- Full time contract of employment
- Competitive salary
- Health & Life Insurance
- Private medical care
- Pension scheme
How to Apply
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