Please login/register to apply for this job.
27 Sep 2022

Full-Time Intermediate Representative, Shareholder Services

BNYMellonTA – Posted by BNYMellonTA Edinburgh, Scotland, United Kingdom

Job Description

Job Description

Shareholder Services

  • Responds to all shareholder queries received by phone, email, letter or webchat. 80% of the role is phone based and the other 20% is investigating cases.
  • Places telephone trades in accordance with instructions received.
  • Responds to straightforward questions about shareholder accounts and provides more advanced technical assistance.
  • Responses are fast, efficient and accurate.
  • Investigates errors in shareholder accounts and statements.
  • Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures and responds to shareholder once issue resolved.
  • Reviews daily open items to ensure proper follow-up and closure.
  • Responsible for the quality and completion of own work.

Skills & Requirements

  • High school/secondary school or the equivalent combination of education and experience is required.
  • 1-2 years of total work experience preferred.
  • Experience in contact centre or client service preferred.

Our offer :

  • Excellent opportunities for training, growth, and professional development
  • Mentoring and job shadowing programs
  • A multitude of opportunities to get involved in additional charity projects and engagement groups
  • Employee Referral Program
  • Health Promotion: Wellbeing and Innovation Centre, Wellbeing programs
  • Full time contract of employment
  • Competitive salary
  • Health & Life Insurance
  • Private medical care
  • Pension scheme

How to Apply

https://bnymellon.eightfold.ai/careers/job?domain=bnymellon.com&query=25701&pid=12869441

Job Types: Full-Time.

Endless.

102 total views, 1 today

Apply for this Job