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11 Nov 2022

Full-Time Intermediate Representative, Client Processing

BNYMellonTA – Posted by BNYMellonTA Edinburgh, Scotland, United Kingdom

Job Description

Job Purpose:   

Client Processing – S4Applies expertise and judgement in providing quality, and occasionally complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner.

 

Responsibilities:

  • Applies expertise and judgement in providing quality, and occasionally complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner.
  • Performs a variety of operational tasks in a product or functional area, including processing updates to client accounts or company records and interpreting and handling exceptions.
  • Investigates and corrects errors in client accounts.
  • Conducts independent analysis and policy interpretation.
  • Responsible for gathering and compiling data.
  • Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.
  • Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.
  • Accurately opens and updates accounts or company records.
  • Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations.
  • Provides product knowledge, market nuances and requirements and technical assistance, as necessary.
  • May review and check work of other Client Processing Support staff and help resolve escalated issues.
  • No direct reports.
  • Provides guidance to less experienced Client Processing Support staff, as needed.
  • Responsible for the quality and completion of own work. High school/secondary school or the equivalent combination of education and experience is required.
  • No direct reports. Provides guidance to less experienced Client Processing Support staff, as needed. Responsible for the quality and completion of own work.

 

Skills & Requirements:

  •  3-5 years of total work experience preferred.

 

Our offer :

  • Excellent opportunities for training, growth, and professional development
  • Mentoring and job shadowing programs
  • A multitude of opportunities to get involved in additional charity projects and engagement groups
  • Employee Referral Program
  • Health Promotion: Wellbeing and Innovation Centre, Wellbeing programs
  • Full time contract of employment
  • Competitive salary
  • Health & Life Insurance
  • Private medical care
  • Pension scheme

 

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

How to Apply

To Apply: Send CV/Resume to ewa.chromy@bnymellon.com using the job title as mail subject

Job Types: Full-Time. Salaries: Not Disclosed.

Endless.

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