Job Description

Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.

POSITION MAY BE FILLED IN JACKSONVILLE, FL OR CHESTERFIELD, MO

JOB FAMILY DESCRIPTION
Responsible for instructional design, development, maintenance and technical production of task/job based client training on Black Knight products/solutions. Uses state of the art tools, technologies, and methodologies to create standard and custom train ing programs in multiple modalities, including traditional instructor-led courses, virtual (webinar) courses (synchronous and asynchronous distance learning), self-paced course materials, multi-media e-learning courses, and training kits that support the client’s end user programs.

REQUIRED EXPERIENCE
* Working experience using the following eLearning andmulti-media development tools:
– Captivate
– Audio applications such as Audition, Audacity, or Soundbooth
– Video editing tools, such as Premier Pro, MovieMaker
– Graphic design tools such as InDesign, Photoshop, Illustrator, or Snag It
* Familiarity with the basic concepts of user experience design
* Familiarity with micro-learning and rapid-design strategies

ADDITIONAL EXPERIENCE PREFERRED
* Prior Mortgage or Home Equity Originations or Servicing experience,
* Working experience usingeLearning andmulti-media development tools such as:
– Web or Mobile design tools (Adobe XD or Acrobat DC)
– Storyline
* Experience with help and authoring tools required; MadCap Flare preferred
* Experience supporting software/application release documentation
* Experience working with Mortgage Originations or Operations or Home Equity industry business process owners
* Experience with TFS
* Functional knowledge of the following applications/software preferred:
– Empower
– Expedite
– Exchange
– Compass Analytics
– Ernst

GENERAL DUTIES & RESPONSIBILITIES
* Conducts and analyzes training needs assessments following conventional instructional design methodologies.
* Interviews business owners, business analysts, system developers, and other functional and technical personnel as part of the needs assessment.
* Develops a solid understanding of Black Knight products to complete task analysis and determine training requirements.
* Determines and documents the appropriate instructional strategy and project scope based on a completed needs assessment.
* Reviews and accurately interprets technical documentation including use case scenarios, functional specifications, system specifications, and technical specifications as they pertain to course development.
* Designs effective instructional materials, interactions, simulations and assessments to support the required instructional strategy.
* Interacts with product managers, subject-matter experts, application development teams, business analysts, management, and others as needed to determine the scope of a project and to ensure accuracy and timely delivery of training programs.
* Uses state of the art tools and technologies for the development, maintenance, production, and distribution of multi-media training materials/web-based training content.
* Follows best practices in technical development to ensure a consistent development process.
* Follows best practices in project management to develop and track project schedules using a consistent project management methodology.
* Creates technical specifications for projects using approved templates and processes.
* Writes, executes, and analyzes usability studies and test plans related to course materials, e-learning strategies, and learning management systems/client training portals.
* Designs and develops criterion-based training assessments.
* Assesses feedback from learners to evaluate and improve effectiveness of training.
* Responsible for management, coordination, and troubleshooting of all aspects of client learning management systems/client training portals, and training related websites (i.e.; intranet, extranet), including communication with internal and external users.
* Markets training courses and services to clients.
* Performs other related duties as assigned.

EDUCATIONAL GUIDELINES
Bachelor’s degree or the equivalent combination of education, training, and work experience. Degrees may include Instructional Design, Instructional Technologies, Education, Human Performance Technology, Journalism, Technical Writing, Web Design and Development, or other related degree. Certification programs may include CPLP or other Instructional Systems Design programs.

GENERAL KNOWLEDGE, SKILLS & ABILITIES
* Thorough knowledge of instructional design principles and methodology
* Understanding of adult education concepts
* Basic understanding of banking and financial services industries
* Knowledge of information design and mapping concepts
* Research and analysis skills; analytical, problem solving skills
* Technical aptitude
* Experience in eLearning development
* Skill in preparation of course material for all training modalities (written manuals, online content, etc.)
* Skill in designing and developing simulation-based/web-based training, including storyboarding, scripting, editing
* Skill in developing training assessments that effectively measure learner comprehension
* Skill in production and quality control using approved templates, processes and corporate standards
* Project management skills, including scope definition, risk assessment, estimating, and reporting; ability to prioritize and complete tasks; strong time management skills
* Written and verbal communication skills, including editing course content for correct punctuation, syntax, and grammar
* Creativity and an aptitude for graphic and visual design appropriate to the business environment and training audience
* Proficient with authoring, design, and development tools and technology, as well as programming languages and applications related to training development
* Ability to objectively evaluate course content /feedback, and to make improvements based on results
* Ability to establish and maintain effective, professional working relationships with employees and clients, including negotiation skills
* Team skills, including the ability to establish and maintain effective working relationships with all levels within the organization, internally and externally
* Flexibility, versatility, dependability

Instructional Designer II
Intermediate professional role. Moderate skills with high level of proficiency. Understands and uses course development tools and technologies at an intermediate level. Works under general supervision with increased latitude for independent judgment. May consult with senior peers on certain projects. Works on multiple concurrent projects, of medium complexity, and in multiple product areas (3- 5). Assists on custom training development projects. Keeps informed of product development activities to identify and implement revisions, corrections, and changes in existing course content. Responsible for reviewing, analyzing, and applying client feedback to course content with direction.

Provides project status reports to management or senior peers. Is an active team member, contributes to complex projects to gain experience, shares ideas and suggests process improvements appropriate to the level of experience. Typically requires four (4) or more years of experience in instructional design, course development, technical communications, or a related field.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

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Job Types: Full-Time.

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