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23 Jan 2024

Full-Time Human Resource Generalist

Lamah1 – Posted by Lamah1 Worcester, Massachusetts, United States

Job Description

The City of Worcester seeks qualified candidates for the position of Human Resource Generalist for the Department of Human Resources. Under the direction of the Director of Labor Relations, the position is responsible for providing a wide range of administrative duties related to the overall function of the Labor Relations Division, as well as provide support as necessary to other Human Resources Divisions. The employee will provide information and assistance to City staff and the public regarding Human Resources activities, processes, policies, and procedures.

Bilingual and multilingual applicants are encouraged to apply. 


  • Support the Labor Relations staff on workers’ compensation (WC) and Injured on Duty (IOD) claim administration.
  • Liaison for claims management with the City’s Third-Party Administrator (TPA) to assist with weekly manage claim demands, funding, and processing as needed with TPA, monthly maintenance of charges and applicable interdepartmental charges.
  • Process weekly WC payroll and provide notice of WC benefits to employees and City departments.
  • Assist in the handling of documents for WC, IOD, accommodation requests, and disability retirements.
  • Handle all documents regarding confidential terminations obtaining necessary signatures
  • Assist the Human Resources management team with related work projects as needed.
  • Process requests received from the Department of Unemployment Assistant and liaise with  the City’s TPA for  Unemployment Claim Management.
  • Research, compile, and analyze data for special projects and reports.
  • Provide information and assistance to City employees and the public regarding human resources activities, processes, policies, and procedures.
  • Participate in workplace investigations, as necessary.
  • Assist with processing general payroll changes and complete Human Resources and other City payroll as necessary.
  • Provide support to the front-office as necessary.


  • Familiarity of public administration, civil service law, compensation, payroll programs and procedures,
  • Ability to interpret and explain verbally and in writing information, polices, and procedures to employees and other City departments.
  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Excellent business writing and organizational skills
  • Excellent research and data processing skills
  • Strong time management and organizational skills
  • Proficient with Microsoft Office Suite
  • Ability to meet and deal with the public in a tactful manner
  • Ability to maintain sensitive, confidential information, manage and organize complex records
  • Ability to multitask to complete assignments in a detailed, timely and organized manner
  • Ability to understand the City of Worcester’s ordinances and regulations


  • Associate degree in Public or Business Administration, Human Resources, Accounting, or related field, OR
    •  An equivalent combination of education, training and one (1) year of experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job will be considered in lieu of the above-mentioned requirements
  • One (1) year of experience working in an administrative environment
  • Excellent written and verbal communications skills.


  • Two (2) years of experience with claim management or with workers’ compensation management
  • One (1) year of experience with analyzing and reporting data
  • One (1) year of experience with Unemployment claims management
  • One (1) year of experience with drafting correspondence
  • One (1) year of experience with processing payroll
  • One (1) year of experience with financial computations
  • Experience with the Workday platform

SALARY RANGE: $27.54 – $33.39 hourly, full-time, with an excellent benefits package.


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How to Apply

To apply, please visit:  www.worcesterma.gov/employment or send resume and cover letter on or before FRIDAY,  FEBRUARY 9, 2024, to:  City of Worcester, 455 Main Street, Room 109, Worcester, MA  01608. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to:  City Hall, Human Resources, Room 109, 508-799-1030, HR@worcesterma.gov.

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 40,000 - 60,000.

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