HR Administrator

Are you looking to gain experience within Human Resources whilst having the opportunity to work towards a level 3 HR qualification? Are you an experienced efficient administrator, with a keen eye for detail and a desire to put our employee’s wellbeing at the heart of your role? If this sounds like you, we would love to hear from you.

HR Administrator

Salary: £26368-£28970

Full time: 35 hours per week

Location: Home based with occasional travel to fulfil the needs of the role

About us

The Property Ombudsman provides an impartial and independent ombudsman service, helping to resolve disputes between consumers and property professionals. We are the largest Ombudsman scheme in the sector and as a not-for-profit organisation, we have been providing our service since 1990.

Role overview

We are a small high functioning HR team. Through the provision of efficient and accurate administration support to the People Director and HR Manager your role will be integral to the successful achievement of our ambitious HR plans. You will manage the operational delivery of the administrative function, overseeing the whole administrative life cycle of an employee. You will have the opportunity to develop your knowledge of policies, processes and other key areas of HR whilst providing first line support to employees on general HR queries.

Approachable and discreet, you will be passionate about delivering excellent customer service and consistently high-quality work.  Previous HR experience is not essential for this role – we need an individual who can work under pressure, in a fast-paced environment and who has excellent attention to detail.

Key Responsibilities

• Management of the day-to-day recruitment processes, including administration of the recruitment inbox, acknowledging applications, arranging and (where appropriate) assisting with interviews.
• Complete all pre-employment checks (including Right to Work) and to maintain the relevant tracker sheets on receipt of documentation.
• Ensure new starter and leaver lists are kept up-to-date, liaise with Finance and IT and other relevant colleagues prior to an employee starting or leaving.
• Liaise with IT to organise the delivery and collection of IT equipment for new starters and leavers.
• Preparing and issuing all new starter paperwork, including offer letters and statements of Terms and Conditions.
• Schedule first day arrangements, liaising with new starters and line managers.
• Plan and coordinate the delivery of inductions for new starters and send out all induction-related documentation.
• Accurately administer key employee life cycle processes, including (but not limited to) maternity/paternity/shared parental leave/adoption leave, flexible working requests and leavers.
• Actioning any contractual changes and issuing letters, such as leavers, promotions or changes in employment details.
• Request references for new starters and reply to reference requests for previous leavers.
• Tracking probation dates, reminding Line Managers
• Take an active part in the Social and Charity (SING) committee, take minutes and organise staff social and wellbeing events.
• Provide general administration and project support to the HR team as directed
• Supporting with administration relating to Health and Safety, including maintaining DSE assessment records, and homeworking assessments and re-assessments and ordering equipment as required.
• Management of the HR system, ensuring data is accurately maintained, creating new starters, recording changes in circumstances, logging absences and dealing with system queries from employees.
• Download weekly and monthly reports from the HR system.
• Ensuring all colleague records are kept accurate and up to date in line with General Data Protection Regulations (GDPR)
• Respond to general queries from managers and colleagues, signposting them to the appropriate policies and procedures.
• Maintain appropriate confidentiality of information relating to the Company and our colleagues.
• Create and maintain electronic HR files, including deletions within GDPR guidelines

TPO Values Statement

TPO values the benefits of diversity and inclusion to society and our service. We are committed to the equal treatment of all current and prospective employees. As a result, we are keen to meet people with different and varied experiences and encourage all applicants who feel they have the knowledge and skills to meet our criteria to apply for this role.

These include people who are:

• Asian, Black, Mixed Ethnicity or another ethnic background
• disabled
• LBGTQ+.

Benefits:

• 26 days (rising to 31 days) annual leave plus UK bank holidays
• remote working – 100% home based
• flexible working
• access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
• online wellbeing support (nutrition, exercise and discounts)
• paid for professional memberships
• eye test reimbursement and £50 contribution towards eyewear to all
• flu jab
• Mental Health First Aiders
• company pension (4% or 5% matched)
• Death in Service (4x salary)

Inclusion & Wellbeing

Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.

Actions we take to embed this include:

• monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels
• providing wellbeing support and opportunities for personal and professional development for all colleagues
• creating spaces for connection and engagement through our employee network groups and social clubs