Job Description

• Provide greeter services and triage customers, providing first point of contact guest services by engaging every guest within minutes of arrival.
• Manage customer flow in the front office area and resource room/career computer center
• Provide in person, electronic, and phone reception duties for all individuals contacting the office including potential clientele, employers, fund sources, and other interested parties
• Provide one-on-one and group orientation to first time guests through an overview all of available services
• Connects guests with staff for scheduled meetings and attempt to connect guests when no prior meeting was scheduled
• Perform a needs triage to determine the appropriate routing to reduce wait time, eliminate lines, and connect job seekers to value added services as quickly as possible.
• Provide guest services in the guest’s language of choice, either personally or by attaining the assistance of an interpreter.
• Ensure a high level of guest satisfaction by: a) Suggesting guests complete guest survey cards after services. b) Handling guest satisfaction issues, both compliments and concerns, in a timely manner. c) Seeking supervisory assistance as needed with guest concerns.
• Provide general administrative and clerical support functions to the program

• Excellent customer service and time management capabilities.
• Proficient in MS Word, email, and ability to learn new software.
• Good working knowledge of office machine technology.
• Work well under pressure, meet multiple and conflicting deadlines. Demonstrate cooperative behavior with colleagues, supervisors, and customers at all times.
• Ability to work remotely and engage customers from various virtual and tele platforms.
• Demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment.

• Integrity: Stay true to our mission, purpose, and vision; act in harmony with our beliefs and values; gain trust while respecting boundaries; keep commitments, hold ourselves and others accountable.
• Courage: Take smart risks and challenge status quo; challenge actions inconsistent with organization’s values; speak up, even when uncomfortable; perform heroic actions advocating for those the organization serves.
• Generosity: Extend hospitality, appreciation, and have dedication to serve others; seek what is best for the organization rather than self; act humbly; treat everyone with kindness and dignity.
• Visionary: Embrace an entrepreneurial spirit; pioneer new ideas and demonstrate curiosity; embrace failure to break boundaries and learn rapidly; be willing to do things differently; adapt and stay nimble by finding time to simplify.
• Leadership: Humbly guide and lead others to make a positive difference; contribute to the larger good; share knowledge; commit self and others to professional growth; be a life-long learner; engage in open, honest communication.
• Excellence: Perform with integrity to ensure accurate and competent results with a positive impact; extend beyond minimum expectations; consider other points of view; think critically and problem solve by identifying root causes; show unity through teamwork.

• High School Diploma or GED
• Minimum of one year of experience in workforce development or customer service.
• Basic level use of: Microsoft Word, Excel, PowerPoint, and Outlook, LinkedIn, and other business-related networking applications, as appropriate.
• Demonstrated ability to effectively communicate verbally and in writing with internal and external organizations in a way that conveys a positive, helpful image.
• Must be able to work in a culturally diverse and fast-paced environment and demonstrate a commitment to diversity, equity and cultural competency.

• Bilingual: able to read, write, and speak Spanish and English proficiently
• A Bachelor’s Degree in: Business Administration, Human Resources, Social Work, Communication, Personnel Management, Sociology, Guidance/Counseling, Public Administration, Education, Workforce Development, Psychology, Sociology, or Social Services’ related field.
• Certified Workforce Development Professional (CWDP) credential.
• Demonstrated success working with people from a variety of backgrounds which may include disabilities, criminal history, homeless, family violence, poverty etc.

• Leading health care package, including medical with both F.S.A. and H.S.A. options, dental, and vision
• Basic Life and AD&D Insurance, Short Term Disability, and Long Term Disability Insurance
• Voluntary/supplemental group term life insurance, group AD&D insurance, hospital indemnity coverage, accident coverage, critical illness coverage, legal coverage, and identity theft coverage
• 403(b) Retirement Plan with a leading employer discretionary contribution
• Paid Vacation (accrue 12 hours/month), Sick (accrue 8 hours/month), Bereavement (1 week), Jury Duty and Military Leave
• 11 Paid Holidays, including Floating Holiday and Birthday Holiday
• Cell Phone Reimbursement Allowance and Personal Development Reimbursement Allowances
• Tuition Reimbursement program and a qualified employer for the Federal Loan Forgiveness Program

Job: Guest Resource Specialist
Primary Location: Kennewick
Salary: $35,000-$38,500 Annually
Recruitment Closing Date: 6/24/2021-The hiring authority reserves the right to make hiring decisions and/or close this posting at any time. Interested applicants are encouraged to apply early.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 20,000 - 40,000.

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