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11 May 2022

Full-Time Financial Assistance Program Monitor

Alliance for Housing and Healing – Posted by APLA Health Los Angeles, California, United States

Job Description

Alliance’s mission is to provide essential housing and supportive services to people living in poverty with HIV/AIDS or other challenging health conditions. Our priority is in strengthening the safety net in Los Angeles County (LAC) for people caught in the downward spiral of chronic disease, hunger and homelessness. Alliance provides a housing continuum of care for men, women, children, and families living with HIV/AIDS. Because in Alliance we believe in a world in which hope is restored and lives are saved through homes, help, and healing. For more information, please visit us at

We offer great benefits, competitive pay, and great working environment!

We offer:


  • Medical Insurance
  • Dental Insurance (no cost for employee)
  • Vision Insurance (no cost for employee)
  • Long Term Disability
  • Group Term Life and AD&D Insurance
  • Employee Assistance Program
  • Flexible Spending Accounts
  • 10 Paid Holidays
  • 5 Personal Days
  • 10 Vacation Days
  • 12 Sick Days
  • Metro reimbursement or free parking
  • Employer Matched 403b Retirement Plan

This is a great opportunity to make a difference!



Under the direction of the Financial Assistance Program Manager, the Financial Assistance Monitor will assist in reviewing financial assistance applications for clients.

This position will pay $21.70 – $25.82 hourly. Salary is commensurate with experience.



  • Reviews financial assistance applications to ensure compliance with HOPWA, HUD, LAHD and/or DHSP guidelines/regulations and contracts.
  • Ensure financial assistance is being provided as part of an overall plan to help clients obtain/maintain safe, decent, and affordable housing that is appropriate for their needs.
  • Work with Referral Agencies to complete financial assistance applications on behalf of the client.
  • Work with Referral Agencies to gather supporting documentation.
  • Responds to routine phone and email inquiries concerning applications and scenarios.
  • Refers files with questionable and fraudulent information and/or supporting documentation to the Financial Assistance Program Manager.
  • Inputs application information into the Salesforce database.
  • Cross-references Bitfocus (CLARITY) and Salesforce database to verify duplication of services.
  • Informs Referral Agencies of application status.
  • Assist with the follow-up and tracking of the disbursement of financial assistance funds (checks).
  • Participates in Community Meetings.
  • Assist with maintaining archived files.
  • Participates in all trainings for financial assistance program guidelines, eligibility criteria and application submission.
  • Coordinates and conducts Salesforce portal trainings and provides database technical assistance as requested.
  • Creates and provides routine reporting to DHSP, Program Manager, or Executive Director as requested.
  • Provides input/feedback to improve financial assistance programs.
  • Additional tasks as assigned by Financial Assistance Program Manager.





Training and Experience:

Bachelors degree in Social Work or related field AND 1 year experience OR 5 years experience in related profession. Experience working with persons with HIV/AIDS, chronically ill, mentally ill, homeless, and/or individuals with substance use disorders. Strong ability to work independently and as a member of a team. Excellent written and oral communication skills. Excellent critical thinking skills, detail oriented. Experience with Microsoft Office Suite of products (Word, Excel, PowerPoint). Previous work experience with basic office skills, data input, filing, etc.


Knowledge of:

Knowledge of the services provided throughout the housing continuum.


Ability to:

Ability to work within complex data management systems. Able to work with individuals from diverse backgrounds. Ability to organize and prioritize multiple tasks. Ability to adapt to a changing environment.



This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.



Must possess a valid California drivers license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.

Equal Opportunity Employer: minority/female/disability/veteran.

How to Apply

To Apply: Visit our website at  to apply or click the link below:

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: Not Disclosed.

Job expires in 32 days.

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