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30 Dec 2023

Full-Time Field Service Technician-Network

Amanda Tayag – Posted by amanda.tayag Billings, Montana, United States

Job Description

As a Field Service Technician-Network in Billings, MT, you will install, troubleshoot, repair, and maintain telecommunications products and equipment that TDS sells and leases (Key Systems, PBX, Centrex Systems, and/or other business systems). This position performs work associated with splicing and maintaining outside plant facilities and equipment. This position installs, splices, repairs, and maintains aerial, buried, and/or underground fiber optic and copper cable. The FST-Network has knowledge of commonly used concepts, practices, and procedures within the field of telecommunications. The FST-Network has direct, face-to-face contact with our customers and is expected to be proactive with the sales of TDS services and products. Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high speed networks.

 

This position exceeds customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. This position also understands how to use and demonstrate TDS products and seeks sales opportunities while educating the customer. Products & services include (but are not limited to): Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing and Non-regulated CPE.

 

The FST-Network may be responsible for performing varied or additional duties to meet demands of TDS which may include duties of other Field Services Technician positions.

External Responsibilities

  • Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers. Installs, configures, maintains, and repairs Key Systems, PBX, Centrex Systems, and other business systems such as fiber terminals, ISPs, ISDN, DSL, T-1s, and/or DS3s (carriers, paging, and wireless). Identifies location of defective cable using various test equipment and repairs buried, aerial, underground and/or customer cable. Locates cable and fiber in response to customer requests and/or construction needs. Pole climbing and operating construction equipment is required. Locates, identifies and marks company underground and buried facilities to prevent facilities from being damaged. Keeps orderly log of all locate requests in our exchange area. Performs cable fault acceptance tests on newly constructed facilities.
  • Provides troubleshooting support techniques and corrections. Responds to “trouble” dispatches.
  • Provides high level support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
  • Provides excellent customer service. Proactively educates and sells TDS products and services to customers.
  • Performs project management of the installation of systems and performs related functions as requested by supervisor.
  • Completes all related paperwork in a timely manner such as forms, timesheets, material usage, and special data requests. May require working on project teams. Maintains work equipment and company vehicle. Stocks vehicle and notifies appropriate person when supplies and materials are low.
  • Promotes safety and accident prevention as day-to-day part of the normal job functions and attends safety meetings as required. Follows safety policies and procedures, applies safety training and follows Department of Transportation requirements as they apply to the job. Responsible for routine vehicle maintenance & adherence to TDS Vehicle Safety Policy.
  • Maintains inventory including purchasing, receiving, stocking, and tracks regulated and non-regulated equipment and materials. Provides equipment maintenance, operating instructions, and diagnostics as needed.
  • Utilizes MS Office Suite, Trouble/Repair/Dispatch Systems, Plant Record Systems, and other TDS applications to ensure accurate facility assignment and verification. Utilizes staking sheets and cut sheets. Assigns facilities and updates system records and maps.

Required Qualifications

  • 1+ year basic technical telecommunications experience -OR- current/prior military service with honorable discharge.
  • 6+ months of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training.
  • Must have and maintain a valid driver’s license.
  • Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.

Other Qualifications

 

  • Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
  • Requires being available for on-call/standby responsibilities and may require occasional travel. Must be willing to work overtime as needed.
  • Ability to maintain DOT (Department of Transportation) requirements in relation to operating vehicles with a combined GVRW (Gross Vehicle Weight Rating) of >10,000 lbs.
  • Strong technical understanding of fiber and copper plant installation and troubleshooting.
  • Understanding of telecommunication products and services: Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T-1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying Loops To Support Data, Voice, and/or Video.
  • Practical knowledge/experience with computer applications including (but not limited to): Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, MS Excel, MS Explorer, and CD-ROMs.
  • Ability to work and make decisions independently with little or no supervision.
  • Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers.
  • Proven organizational skills and ability to multi-task.
  • Ability to operate vehicles with manual transmissions.

Do you meet all of the Required Qualifications, but aren’t sure if your experience meets the Other Qualifications? We encourage you to apply! Research shows that some candidates may not apply for jobs unless they feel they meet 100% of the qualifications, when, in fact, they have the skills and experience to be successful in the role!  Experience and skills come in many different forms and may not always look identical to what we have on paper, but still lead to success in the role. If you meet the Required Qualifications and believe you have what it takes to be successful in the position, apply today! 

 

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How to Apply

Careers - TDS Telecom - Field Service Technician-Network in Billings, Montana | Careers at TDS Corporate (icims.com)

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 40,000 - 60,000.

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