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7 Oct 2019

Full-Time Director of Information Technology

American Friends Service Committee – Posted by American Friends Service Committee Philadelphia, Pennsylvania, United States

Job Description

Application Deadline: November 1, 2019

Status: Full-Time

For consideration, please submit a cover letter and resume with your application at

SUMMARY OF PRINCIPAL RESPONSIBILITIES: The Director of Information Technology is responsible for creating the information technology vision for AFSC. She/he is also responsible for determining and meeting the information and technological needs of the organization. The Director of Information Technology is responsible for translating emerging technology into useful and cost-effective applications for advancing the mission and programs of AFSC. Responsible for clearly communicating information about technology that includes but is not limited to providing: technical updates for managers, clarification of user expectations, regular communication with AFSC staff about the Information Technology Department’s plans and procedures, and assessments of new technology in relation to AFSC’s goals.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES: The key responsibilities include the following:

1. Oversee development and governance of SharePoint-based intranet in response to current and anticipated needs of AFSC staff and governance bodies, as well as partner organizations.

2. Develop/oversee ongoing strategic planning to define the future needs of information and technology at AFSC that is consistent and supportive of its mission.

3. Serve as the responsible party for information security in the organization including implementing best practices for data and systems security.

4. Oversee the efficient, cost-effective development and implementation of an international communication and information network that links voice, video, data, applications software, e-mail, fax and Internet/intranet services across all international, domestic and field offices.

5. Technical management and development of constituent relationship management (CRM)systems, including cross-functional CRM team.

6. In consultation with program staff, establish and monitor standards for hardware, software, training and how information flows.

7. Oversee Helpdesk system and develop adequate staffing and monitoring to support it.

8. Implement disaster recovery plan for central and regional offices.

9. Develop organization wide data gathering processes and tools in order to build data analytical capacity intended to strengthen leaderships ability to make sound data driven decision.

10. Adequately manage the IT department and structure the department to achieve maximum effectiveness to gain greater knowledge of local infrastructure and information needs in order to facilitate planning, evaluation and implementation.

11. Travel to all AFSC offices as needed to encourage understanding and interaction between IT staff and program staff.

12. Work with internal and third-party consultants in the execution and enforcement of security policies and procedures.

13. Develop a user-satisfaction performance-measurement system and adjust technical services accordingly.

14. Oversee timely upgrades of hardware and software in a cost-effective, seamless and timely manner that results in minimal disruption.

15. Develop and implement the budget and financial reporting process of the Information Technology Department.

16. Determine the training needs of staff in consultation with HR and organizational learning to develop and implement a plan that will provide technological on-boarding for new staff and basic training on standard hardware/software for current staff. Where possible and budget permitting, support users who demonstrate a need for more advanced training or implementation of non-standard hardware/software.


EDUCATION: Bachelor’s Degree in a related area required, advanced degree preferred.


1. Minimum 5 years managerial/supervisory experience in an information technology department, including budgeting and financial reporting.

2. Minimum – 10 years’ experience in a PC/MAC network environment which includes: hands-on experience, solid foundation from the ground-level up in all areas of information technology, extensive user communication and management skills, experience in systems analysis and development, and extensive experience in strategic planning and in setting direction for an IT service department.

3. CRM Administration experience, preferably in Salesforce and EveryAction. CRM development and integration experience a plus.

4. Experience with SharePoint and intranet planning and deployment.

5. Knowledge of mobile technology communication strategies and toolsets, including SMS messaging and Application Development a plus.


1. Demonstrated competence in implementing helpdesk support, disaster recovery procedures, WANS, LANS, Internet and e-mail systems, VPN, network security and voice communications systems for a large organization.

2. Must have excellent business, managerial and people skills and be able to define and resolve problems. Must be able to meet commitments and handle pressure.

3. Must have excellent project management skills: the ability to create project plans and see them through to completion in a timely manner.

4. Must have excellent organizational skills and the ability to build and lead staff in a team environment.

5. Must have excellent communication skills (both oral and written) and be able to present and defend ideas.

6. Must have the ability to collect and organize large amounts of information that will provide the basis for making prudent IT decisions. Must have excellent judgment and decision-making ability.

7. Availability to work weekends/evenings and to travel extensively; ability to handle multiple deadlines and function effectively in a very busy work environment.
8. Commitment to Quaker values and testimonies. Understanding of and compatibility with the principles and philosophy of the American Friends Service Committee including non-violence and the belief in the intrinsic worth of every individual.

9. Understanding of and commitment to the principles, concerns, and considerations, of AFSC in regard to issues of race, class, nationality, religion, age, gender and sexual orientation, and disabilities. Demonstrated ability to work and communicate with diverse staff.

10. Familiarity with principles of information architecture and demonstrated commitment to effective knowledge management and document management practices.


To perform the job successfully, an individual should demonstrate the following competencies in the position:
1. Non-Profit Management Acumen
2. Decision Quality
3. Functional/Technical Skill
4. Developing Direct Reports and Others
5. Interpersonal Savvy
6. Creativity
7. Organizational Agility


Salary Range starts at $89,318 – Exempt – Comprehensive medical and hospitalization plan; term life, accident and salary continuation insurances, defined benefit pension plan, plus fringe benefits; participation in unemployment and worker’s compensation and social security.
The American Friends Service Committee is an Affirmative Action/Equal Opportunity Employer. Qualified persons are encouraged to apply regardless of their religious affiliation, race, age, sex, gender identity, sexual orientation or disability.
AFSC’s Central Office and some of its offices in the U.S. are unionized workplaces. This position is not represented.
The American Friends Service Committee is a smoke-free workplace.

How to Apply

For consideration, please submit a cover letter and resume with your application at

Job Types: Full-Time.

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