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9 Aug 2022

Full-Time Director-Facilities Operations Support – $125K-$205K – DIREC002298

Sound Transit – Posted by Sound Transit Seattle, Washington, United States

Job Description

Salary range is $125k to $205k, with a midpoint of $165k.  New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.



Under direction of the Deputy Executive Director, co-develops with the Director, Facilities Service Delivery develops strategic plans and standards and leads business model implementation of the Facilities Division within the Operations Department. Develops, leads, prioritizes, directs, manages and provides oversight for activities, operations, and functions supporting Facilities Operations Support of the Division. Ensures all aspects of facilities operations provide a safe and clean environment for ST Passengers while maximizing the useful life and reliability of facility assets in a cost efficient manner.

Leads the development and management of the division Facilities Operations Support management team and the creation of scalable facilities program strategies in alignment with Agency strategic priorities.  Coordinates assigned activities with Division peers and other Operations Divisions, programs, Departments/Offices, and outside agencies; and provides highly responsible and complex organizational support to Operations leadership.  Works closely with other Divisions and Agency executive leadership to ensure that all ST facilities meet operational and State of Good Repair objectives.  Creates a positive and inclusive work environment, demonstrating Sound Transit values in the execution of all responsibilities.


The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

· Serves as leader and key contributing strategist for the Facilities Division.  Shapes the vision, mission and KPI’s for Facilities Service Delivery teams supporting all agency transit modes.

· Develops, Plans, directs, coordinates, and reviews the work of the Facilities Division Operations Support management team; assigns work activities and coordinates schedules, projects, and programs; provides constructive feedback; reviews and evaluates work and utilizes performance metrics to inform recommendations and identify risks.

· Inspires, coaches, trains and motivates salaried and represented staff to achieve a collaborative environment; manages employee relations; directs the workflow and prioritization of projects and measures staff performance and takes appropriate corrective action when necessary; prepares developmental work plans for staff; implements or recommends corrective actions, as appropriate.

· Directs, manages and participates in the development and implementation of Division and Facilities Operations Support goals, objectives, policies, and priorities for assigned activities, projects, services, and functional areas within the Division; recommends, creates, updates, modifies, organizes and administers policies and procedures. Ensures that activities, projects, services, and operations of the Facilities Division are completed within the scope, schedule, and budget; and that all objectives are successfully met.

· Builds, fosters and maintains effective partnerships throughout Sound Transit and with local jurisdictions, agencies and consultants to effectively lead, influence and negotiate solutions to achieve Division and Departmental goals.

· Coordinates and collaborates with the Director, Facilities Service Delivery to co-lead Develop, administer, maintain, and oversee the Division’s annual and longer term Capital and Expense budgets, staffing functional organization and succession plan; provides leadership and direction to program and project scopes, schedules and budgets; provides recommendations and forecasts for future funds needed for staffing, equipment, materials, and supplies; reviews and approves division expenditures and ensures all service agreements are managed effectively.

· Coordinates and collaborates with Director, Facilities Service Delivery to ensure operational readiness for transition of newly constructed or acquired facilities.

· Serves as staff on a variety of boards, commissions, and committees; prepares and presents staff reports, analysis, presentations and other necessary correspondence; attends and participates in professional group meetings; maintains awareness of new trends and developments in the fields related to area of assignment; incorporates new developments as appropriate; ensures processes, policies and practices are interpreted and applied consistently and effectively; ensures accountability and compliance with all current and applicable state and federal laws, Agency policies and procedures, rules and regulations.

· Champions and models Sound Transit’s core values and demonstrates values-based behaviors in everyday interactions across the agency.

· Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit’s Equity & Inclusion Policy.

· It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.

· It is the responsibility of all employees to integrate sustainability into everyday business practices.

· Other duties as assigned.


Education and Experience:

Bachelor’s degree in facility management, property / real estate management, construction management, business administration, or closely related field. Eight years of experience in managing and directing facilities operations for medium to large organizations that includes directing, managing and analyzing complex maintenance program, capital program, project management, policy, and procedure development with six years of leadership, budgetary, planning and workforce management experience, preferably in a transit/transportation related environment with multiple facility/office locations; Or an equivalent combination of education and experience.

Required Licenses or Certifications:

Industry certification for Facilities Management, Property Management or Asset Management or equivalent experience.

Required Knowledge and Skills:

• Principles of leadership and best practices in coaching and developing others.

• Extensive direct experience with operational characteristics, services and activities of Facilities Management, including implementation and oversight of maintenance and capital programs serving commercial or industrial facilities.

• Senior professional and technical expert knowledge of business/industry principles and practices related to facilities management and / or real estate asset management.

• Asset and lifecycle management methodologies, processes, technologies and best practices.

• Building construction and jurisdictional codes, maintenance principles and practices including familiarity with building, mechanical, electrical, plumbing, structural, storm water and specialty trades.

• Preventative Maintenance and Planned Maintenance principles and best practices.

• Operational type agreement and contract management practices and principles.

• Performance measurement and analysis techniques to create and monitor relevant KPIs, reliability modelling and labor management oversight.

• Principles and practices of program development and administration.

• CMMS systems structures and applications.

• Building Management Systems and monitoring technologies.

• Labor modelling and scheduling.

• Risk assessment and strategic planning.

• Occupational hazards and standard safety practices.

• Pertinent federal, state, and local laws, codes, and regulations.

• Policy and procedure development.

• Capital Lifecycle Planning and Project management techniques and principles.

• Principles of financial management expenditure tracking, variance identification, revenue tracking and Total Cost of Ownership modelling.

• Techniques to work effectively under pressure, meet deadlines, and adjust to changing priorities.

• Principles and practices of governmental budget preparation and administration.

• Application of financial assessment practices and principles in decision making.

• Current practices relating to office procedures, methods, and equipment including computers and computer applications such as word processing, spreadsheets, collaboration, and statistical databases.

• Performing negotiations, partnering and problem solving with others, both internally and externally.

• Contract and procurement strategies and tools to incentivize service performance.

• Leading and developing people leaders and creating an accountable, safe and transparent work environment, which enables ownership and diversity.

• Leading the management of a comprehensive program including facilities maintenance, renewal and administration and leading change.

• Establishing and maintaining effective working relationships with other department staff, management, vendors, outside agencies, community groups and the general public.

• Interpreting and administering policies and procedures sufficient to administer, discuss, resolve, and explain them to staff and other constituencies.

• Identifying and responding to sensitive community and organizational issues, concerns, and needs.

• Interpreting and applying applicable federal, state, and local policies, laws, and regulations.

• Building collaborative teams and strong leadership skills.

• Complaint resolution and problem solving.

• Strategic thinking and application to programs.

• Critical and strategic problem solving.

• Strong public presentation and written communication skills.

• Preparing comprehensive reports.

• Responding to inquiries and in effective oral and written communication.

• Researching, analyzing, and evaluating new and innovative service delivery methods and techniques.

• Using trend data in analyzing problems and identifying alternative solutions.

• Developing and monitoring departmental and program/project objectives, operating budgets, costs, and schedules.

• Utilizing personal computer software tools affecting assigned work and in compiling and preparing spreadsheets and reports.

Physical Demands / Work Environment:  

· Work is performed in a standard office environment.

· Subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 25 pounds; may occasionally be exposed to dangerous machinery when visiting job sites during construction and when working in the field.

· The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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How to Apply

To apply, please visit the link below or visit soundtransit.org/get-to-know-us/jobs and click on "current job listings". https://recruiting.ultipro.com/SOU1036SOUND/JobBoard/dcc5dbea-875e-4cd1-bfd2-8e046cecc54f/OpportunityDetail?opportunityId=720e6220-5b49-43e4-8c2d-73a7bd38b535

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: business administration, construction management, Facilities, Facility Management, operations, operations support, Property Management, and real estate management. Salaries: 100,000 and above.


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