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30 Apr 2021

Full-Time Customer Service Specialist

msmith – Posted by msmith St. Louis, Missouri, United States

Job Description

Company Description: Instinct® is a rapidly growing, family owned marketer and manufacturer of natural pet foods for dogs and cats. Instinct® is the Raw Brand, with a mission to get more raw nutrition into every bowl of dogs and cats, for proven healthier and happier long life.  Our company mission is to Empower people to transform the lives of pets.  We are committed to hiring and developing a team of passionate, performance-oriented professionals who love to win and make a positive difference.
Position Summary:  The Customer Service Specialist will manage the ordering process to ensure the distributors receive the product necessary to support our joint selling efforts. This individual will work with the distributor purchasing teams to construct and process orders from order entry through invoicing.
Key Responsibilities
  • Communicate with distributors and internal team members regarding order and inventory status
  • Perform accurate and timely entry and processing of distributor orders
  • Confirm ordering requirement compliance for all distributors and key retailers
  • Complete paperwork for USDA when required to support export shipments to Canada distributors
  • Perform all follow-up steps and documentation to ensure each order is shipped accurately
  • Complete the invoicing process
  • Work with distributors and key retailers along with Instinct Sales Management, Supply Chain, Distribution/Logistics Team to ensure timely and accurate delivery of orders
  • Develop and foster relationships with both internal and external business partners to provide the most up-to-date information available to meet stock requirements and meet product launch goals.
Personal Attributes & Technical Expertise
  • Strong attention to detail and ability to work independently and maintain a high level of accuracy
  • Analytical mindset with the ability to recognize risk and solve problems quickly
  • Excellent written and verbal communication skills
  • Comfortable working at a high pace through changing environments and operating systems
  • Ability to manage multiple priorities and have well-developed organizational skills
  • Ability to follow-up and complete assigned tasks accurately and on time
  • Strong customer service and relationship building orientation
  • Open to learning new computer software and developing new processes
  • Desire to work in a team environment
  • Proficient Microsoft Office skills, including moderate Microsoft Excel skills
  • Proficiency in ERP Systems preferred
  • Basic understanding of the demand, manufacturing, and order fulfillment cycle in a packaged goods environment preferred
  • 2+ years of customer service experience in an office environment required
  • Experience working with international freight forwarders and completing USDA export documents preferred
  • Associates degree preferred
Compensation:  Competitive compensation package includes health & dental insurance, life & AD&D insurance, flexible spending accounts, PTO, short and long-term disability, Purpose days off for company partner volunteer opportunities, and 401k with company match.
Our Instinct is to CHAMPION Diversity
At Instinct, we are as passionate about our people as we are about the pets we call family. We are committed to inclusion, empowerment, and respect. We believe that just like our pets, what sets us apart unleashes our greatest strengths. We thrive on the ability to not only empower people to transform the lives of pets through raw nutrition, but also to empower each other to inspire a culture that celebrates our differences. Our unique approach to pet food is what makes us who we are as a company, and our individual identities are what makes us a successful, innovative, authentic team.

How to Apply

Please go to our company's career page:

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 20,000 - 40,000.

Job expires in 76 days.

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