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22 Dec 2022

Full-Time Customer Service Executive

locumloop – Posted by locumloop Borehamwood, England, United Kingdom

Job Description


We’re looking for an enthusiastic and determined individual to be the first hire in our customer success team, with the opportunity to lead. Join us in our Elstree-based communal work-space complete with gym, swim, spa, Starbucks, and bar/restaurant.



locumloop – a fast-moving and friendly startup changing the world for the better through technology.

We’re revolutionising a recruitment industry that allows dental nurses to be paid better, and dental practices to be more profitable. Not only are we levelling the playing field but we’re also providing a transparent career growth path.

We’re driven by tangible targets and as the first hire in our customer success team we expect accountability, with all of us taking ownership to achieve commercial excellence.



1-2 years of experience within a customer-facing role

Experience with a CRM system such as Intercom or Zendesk

Proven ability to interact effectively with clients to drive results

Energetic, pro-active attitude towards work

Outstanding telephone manner

Logical problem-solving skills

Efficient time-management

Responsibility for tasks and staying organised

Empathy towards clients



Become a locumloop platform and process expert

Take a deep interest in the dental industry

Maintain a professional, patient, empathetic, and positive attitude towards customers when dealing with inbound and outbound calls and messages

Call new nurses to guide them through the signup process

Call new practices to understand if they require our services

Work towards targets such as number of nurses and practices on-boarded weekly

Keep records up to date with quality notes

Ensure customer satisfaction

Build relationships with regular customers

Meet any regulatory standards such as the data protection act

Provide insights and feedback to help improve processes, product, and ultimately the business



There will be a 2 stage interview including video call and in-person.



Full time employment, 40 hours per week

£23,000 starting salary

Attractive performance-related bonus (up to £3,000 ote)

Flexible working when possible

Access to the on-site gym, swimming pool, spa, Starbucks, and restaurant/bar

Job Types: Full-time, Permanent

Salary: £23,000.00-£26,000.00 per year



  • Casual dress
  • Discounted or free food
  • Gym membership
  • On-site parking
  • Sick pay



  • 8 hour shift
  • Monday to Friday


Supplemental pay types:

  • Commission pay
  • Performance bonus



  • customer success/service: 1 year (required)
  • working towards sales KPIs: 1 year (preferred)
  • CRM software: 1 year (preferred)
Share this role online (there may be a referral fee*)

How to Apply

Please apply via Pink-Jobs.

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 20,000 - 40,000.


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