Full-Time Customer Service Executive
CUSTOMER SERVICE EXECUTIVE
We’re looking for an enthusiastic and determined individual to be the first hire in our customer success team, with the opportunity to lead. Join us in our Elstree-based communal work-space complete with gym, swim, spa, Starbucks, and bar/restaurant.
WHO ARE WE?
locumloop – a fast-moving and friendly startup changing the world for the better through technology.
We’re revolutionising a recruitment industry that allows dental nurses to be paid better, and dental practices to be more profitable. Not only are we levelling the playing field but we’re also providing a transparent career growth path.
We’re driven by tangible targets and as the first hire in our customer success team we expect accountability, with all of us taking ownership to achieve commercial excellence.
YOUR SKILLSET/PROVEN EXPERIENCE:
1-2 years of experience within a customer-facing role
Experience with a CRM system such as Intercom or Zendesk
Proven ability to interact effectively with clients to drive results
Energetic, pro-active attitude towards work
Outstanding telephone manner
Logical problem-solving skills
Responsibility for tasks and staying organised
Empathy towards clients
Become a locumloop platform and process expert
Take a deep interest in the dental industry
Maintain a professional, patient, empathetic, and positive attitude towards customers when dealing with inbound and outbound calls and messages
Call new nurses to guide them through the signup process
Call new practices to understand if they require our services
Work towards targets such as number of nurses and practices on-boarded weekly
Keep records up to date with quality notes
Ensure customer satisfaction
Build relationships with regular customers
Meet any regulatory standards such as the data protection act
Provide insights and feedback to help improve processes, product, and ultimately the business
There will be a 2 stage interview including video call and in-person.
Full time employment, 40 hours per week
£23,000 starting salary
Attractive performance-related bonus (up to £3,000 ote)
Flexible working when possible
Access to the on-site gym, swimming pool, spa, Starbucks, and restaurant/bar
Job Types: Full-time, Permanent
Salary: £23,000.00-£26,000.00 per year
- Casual dress
- Discounted or free food
- Gym membership
- On-site parking
- Sick pay
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Commission pay
- Performance bonus
- customer success/service: 1 year (required)
- working towards sales KPIs: 1 year (preferred)
- CRM software: 1 year (preferred)
How to ApplyPlease apply via Pink-Jobs.
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