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29 Jan 2024

Full-Time Customer Service Advisor

Smart Metering Systems Plc – Posted by SMSRecruitmentTeam Glasgow, Scotland, United Kingdom

Job Description

A hard working, motivated and experienced individual is required to be part of our industrious Customer Service team. The successful candidate will be working in a fast paced, ever changing working environment with multiple priorities and targets. This would include responding to customer/supplier enquiries, providing information & helping solve customer/supplier issues, liaising with other departments within SMS to help achieve customer satisfaction among other tasks, always providing a high standard of Customer Service.

Shift pattern 8am to 5pm, Monday to Friday, 36.25 contractual hours per week. No weekend working.

Key responsibilities:

  • Deliver exceptional Customer Service consistently
  • Handling inbound/outbound call queries
  • Managing high volume of email queries effectively
  • Complaint Handling and ownership from start to finish in accordance to SMS complaints policy
  • Providing information to Suppliers on request
  • Liaising with internal department teams regarding queries to ensure delivery of service

To be considered for this role, we would love you to have:

  • Strong communication skills, both written and verbal.
  • Proficiency in Microsoft packages (Excel, Word..)
  • Complaint handling experience and a strong customer service background.
  • Experience within the energy industry is desirable.
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How to Apply

Please send your CV to recruitment@sms-plc.com

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 20,000 - 40,000.

Job expires in 57 days.

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