Full-Time Coordinated Entry System Coordinator
Western PA Continuum of Care (One by One)
Coordinated Entry CoC CE Coordinator Job Description
Position: Coordinated Entry System Coordinator
Supervisor: Lead Agency (The Union Mission) Executive Director in cooperation with Western Pa Coordinated Entry Committee
The Continuum of Care Coordinated Entry System Coordinator is responsible for the overall development, facilitation and management of the Western Pennsylvania Continuum of Care (COC – One by One) Coordinated Entry (CE) System in a 20-county area (Crawford, Warren, McKean, Potter, Mercer, Venango, Forest, Elk, Cameron, Lawrence, Clarion, Jefferson, Clearfield, Butler, Armstrong, Indiana, Washington, Westmoreland, Greene, and Fayette). This oversight will include collaboration with human services, housing providers, and partner agencies throughout the 20-county region to ensure that all households experiencing a housing crisis can access safe, affordable, and permanent housing through Western PA’s One by-One Coordinated Entry System. In addition to the system coordination and oversight, this position will supervise the CES Manager and their team to ensure a smooth rollout of the new system and identify areas of improvement to the system during implementation and rollout. The CES Coordinator will develop and maintain relationships with stakeholders who may serve individuals experiencing or at risk of homelessness. The CES Coordinator will be accountable for implementing, maintaining, and improving the CES system for the entire coverage area and their four identified regions. The CES Coordinator will work to effectively end homelessness by advancing the coordinated entry system by utilizing and analyzing HMIS data, DEIB, and high-quality best and evidenced-based practices that align with the Western Pa CoC’s written standards. The CE Coordinator will also work to improve relationships among human service providers and housing/homeless providers across the CoC Western Region to better serve the complex needs of households experiencing housing insecurity. Further, this position serves as the CES liaison between the Lead Agency, CoC CE Committee and Co-Chairs, CoC Governance Board, and other systems-level coalitions and collaborations, including review and guidance on compliance with HUD CES Standards and Requirements. The CE Coordinator will also coordinate with the Lead Agency regarding specific functions related to administering the CES funding, monitoring, reporting, and other duties as assigned. The Coordinated Entry Coordinator is a mandated reporter of suspected child abuse as defined by PA Child Protective Services Law. Responsibilities require the exercise of independent judgment and knowledge of overall agency activities. This position is full-time, with primarily daytime and early evening hours. This position is remote and requires travel throughout the 20-county Continuum of Care; additionally travel and in-person office time to coordinate with Administration will be required regularly.
Responsibilities to the Position:
- Partner with the CES Committee Co-Chairs regarding CES Strategic Planning and vision casting.
- Coordinate with the CES Lead Agency and CES Co-Chairs to monitor and enforce compliance with HUD’s Coordinated Entry Core Elements, Written Standards, and other CoC governing policies/procedures. Participation in the CE Committee and Written Standards Committee will be an expectation of this position.
- Supervise and manage the CE Manager and their team working in both the Domestic Violence (DV) and Non-DV tracts of the CES.
- Monitor and evaluate gaps in the CES and adjust CE Specialists’ roles, where possible, to resolve these inefficiencies.
- Coordinate with the CoC Consultant to identify training needs.
- Coordinate with all lead stakeholders across the region, including County Local Housing Options Teams, county administrators, the leadership of agencies serving homeless or at-risk homeless populations, or other similar coalitions or organizations, to identify and problem-solve localized CES barriers and challenges and develop strategies toward resolving these concerns.
- Assist the lead agency in achieving the goals/responsibilities outlined in the MOU (Memorandum of Understanding) with the CoC, including, where applicable, monitoring CE budgets, evaluating and reporting on partnerships (e.g., Language line, 211, etc.), assessment center monitoring/support, and other responsibilities as assigned by the Lead Agency specific to the CES.
Responsibilities to the Position:
- Responsible for implementing, overseeing, and managing the CES system across the 20 county region.
- Responsible for identifying system barriers and areas for systems improvement for the 20-county region CES.
- Provide feedback and support to assessment centers and other local partners to facilitate Diversion and assist low-prioritized households exiting the BNL through other housing intervention/assistant modalities and referrals to mainstream services.
- Partner with the Coordinated Entry Supervisor and Regional Managers, Coordinated Entry Committee, and other providers to solve system implementation and improvement problems.
- Outreach and engagement to CES partners to educate and encourage participation in the coordinated entry system (CES).
- Ensure consistent linkage and communication between homeless assistance, human service, housing providers, the coordinated entry system, the individual Regional Homeless Advisory Boards (RHABs), and the CoC.
- Coordinate with participating agencies and Housing Continuums throughout the region to offer individualized agency and Regional technical assistance in implementing and maintaining the CES system and best practices.
- Oversees community outreach, marketing, and training to homeless assistance, human service, housing providers, first responders, police, health systems, county and municipal governments, consumers, and the public.
- Fosters relationships with Landlords and Landlord Organizations that will help strengthen local/regional landlord lists and bridge barriers to households in connecting with landlords/properties (e.g., apartment searching, viewing units, completing applications) as time permits.
- Monitor the coordinated entry process to ensure individuals anonymously included on the CoC’s prioritized waiting list have equal access to housing/ homeless assistance resources.
- Expand CES operations to incorporate and strengthen trauma-informed and victim-centered policies and practices.
- Interpret and enforce CES Written Standards, policies, and procedures.
- With support from the CoC Board and CES Committee, facilitate regular meetings among providers to focus on continual quality improvement, training, peer learning, and problem-solving around coordinated entry.
- Participate in the Western PA CoC Coordinated Entry Committee.
- Participate in all Regional Homeless Advisory Board (RHAB) meetings throughout the CoC.
- Participate as a proxy for CES Manager in all coordinated entry By-Name-List “scrub” calls as necessary.
- With support from the CoC and CES Committee, provide technical assistance and training to providers on coordinated entry, housing issues and resources, and services/systems access to increase housing advocacy knowledge among programs.
- Maintain relevant records and documentation and prepare reports as needed.
- Collaborate and train other agency staff on housing/homelessness-related topics, as needed, and in partnership with additional CoC training (CoC Committees, CoC Consultants, etc.).
- Perform all work in a culturally responsive manner consistent with One by One’s mission and philosophy, including agreeing with and signing off on the CoC truth and values statement.
- Collaborate with staff members about service provision and establishment of related policies and procedures.
- Complete and maintain required documentation in the PA Homeless Management Information System (HMIS) software and paper files, adhering to data quality and timeliness expectations outlined within the PA HMIS User Agreement.
- Respond to consumer grievances with the CES promptly and courteously.
- Review and distribute monthly CES reports to all partners and funders.
- Attend staff meetings and in-service training.
- Perform other duties as assigned as allowed by funding streams.
- Comply with the CoC Program Interim Rule.
The work involves various complex duties and responsibilities in systems work to the Continuum’s efforts to connect people experiencing homelessness to healthy, safe, affordable, accessible, and sustained housing.
This position requires considerable judgment and discretion in task fulfillment and strong interpersonal and communication skills. Additionally, this position requires understanding mezzo and macro social service systems operations within the 20-county Western Region.
Quality performance of responsibilities has a distinct impact on outcome achievement, funding, and reputation of the One by One Continuum of Care. Overall job effectiveness is tied to the successful functioning of the CES system, along with the ability to establish and maintain credibility and good rapport with consumers, community partners, volunteers, and other staff.
All CES staff are CoC representatives and are to abide by agency policies, state, federal, and local laws, CoC policies, and agency-of-hire policies in their relationships and contacts throughout their appointment. The CES Coordinator is expected not to engage in activities on or off duty that jeopardize their credibility as staff members or movements that make the CoC or agency-of-hire vulnerable.
One By One is committed to inclusive excellence by advancing equity and diversity in all we do. A personal and professional commitment to creating inclusivity and culturally relevant services is a core value to our advancement of housing and homelessness interventions.
- Preferred: Master’s Degree in Social Work, Human Services, or related field.
- Preferred: At least five years’ experience and demonstrated client-centered/victim-centered advocacy competency.
- Preferred: A minimum of 5 years’ experience and demonstrated competency with housing and homelessness issues affecting victims of crime and effective advocacy strategies for helping individual survivors and helping improve system response.
- Required: Bachelor’s Degree in Social Work, Human Services, or a related field and equivalent experience.
- Required: A minimum of 5 years of experience and demonstrated competency in systems thinking
- Preferred: Experience with client-centered advocacy and management in community-based rapid rehousing or other housing models.
- Preferred: Familiarity with state and federal laws, policies, and regulations impacting housing and homelessness.
- Preferred: A minimum of 10 years of management or leadership experience
- Must be knowledgeable of domestic violence, sexual assault, human trafficking, and other serious crimes and their impact on victims.
- Must possess excellent communication skills and be computer literate.
- Must possess public speaking skills and be comfortable engaging in outreach and training.
- Must be able to “self-start” and work independently with minimal one-on-one supervision and engage in a team-based collaborative culture within the coordinated entry system.
- Strong understanding and willingness to promote a domestic violence focused housing first approach to service delivery.
- Upon hire, must be able to complete 40-hour Transitions Domestic Violence/Sexual Assault Counselor Training.
- Must have a valid driver’s license, a reliable vehicle, and adequate vehicle insurance.
- Must have or be able to acquire Act 34, Act 114, and Act 151 clearances.
THIS IS NOT AN EMPLOYMENT CONTRACT. MANAGEMENT HAS THE RIGHT TO CHANGE DUTIES, RESPONSIBILITIES, AND WORK SCHEDULES AS NEEDED.
How to ApplyApplicants may apply using the "apply" form on the job listing's page, or, by submitting their resume to firstname.lastname@example.org with a subject line "CES Coordinator Job Application." If applying via email, please attach a resume.
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