Full-Time Client Success Enablement Specialist
Job Description
Your Role in our Mission
As we continue to scale and deliver on our mission to “Make the World a Better Place to Work” through “Enriching Connections, for Good” you will drive productivity across the ways-of-working through initiatives enabling Client Success Managers to undertake their tasks efficiently. You will support the Commercial Enablement Manager to build and execute strategic projects for improving the department’s performance and culture and play a key role in optimising revenue and productivity across the wider EMEA commercial function.
What’s In It For Me?
A chance to be part of an extremely well established, stable and high growth ‘Unicorn’ SaaS company with a Glassdoor employer rating of 4.9 out of 5.
Over 50 benefits in our employee benefits package including:
- A flexible holiday plan of up to 40 days per year
- £400 a year Wellbeing Allowance
- Unlimited professional development books, E-books, podcasts
- Substantial bonus payments for a number of life events including pet adoption, wedding/civil ceremony, new family, retirement
- Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands
Collaboration, connection as a team, and strong internal stakeholder relationships are part of the “RG Magic” that makes our culture thrive. As a minimum our client success team works from our Tottenham Court Road office at least 2 days per week.
What You’ll be Doing:
- Work closely with the Commercial Enablement Manager and Client Success leaders on the coordination of strategic projects designed to improve performance KPIs and/or team culture.
- Responsible for all tools and templates required in Client Success; keeping them updated and well organised – collaborating with Subject Matter Experts internally to translate knowledge into effective learning experiences and tools.
- Analyse, measure, and report on the impact of ongoing projects, including but not limited to: Client Health Score, Net Promoter Score, influenced retention and revenue opportunities, productivity and time to value.
- Identify and implement ways for Client Success to reduce time-to-value for customers and ultimately help increase retention, expansion and advocacy.
- Create, deliver and scale go to market training strategies – supporting leadership to establish and maintain a Client Success training and coaching academy and work collaboratively with L&D to lead on inductions.
- Be responsible for department operational processes; ensuring they are fit for purpose, known about and adopted.
- Improve efficiencies through change management, process introduction and refinement, system updates and introductions. Remove as many obstacles as possible from the current Client Success workflow.
- Collaboration with a variety of internal stakeholders for awareness and alignment on processes, tools and templates.
- Work with the Revenue Operations team to derive the maximum benefit from tools and systems (e.g. Salesforce). Improve the understanding and best practise use across Client Success and assist with ongoing modification and configuration projects.
- Collaborate with the Product Operations team to support and maximise product enablement.
- Proactively gather and relay feedback to allow for continuous iterations on the wider commercial enablement strategy.
Experience and Skills You Need in this Role:
- Demonstrated experience of managing multiple projects
- Strong understanding of Client Success fundamentals
- Solid understanding of customer lifecycle (Sales and Client Success) methodologies and processes to increase revenue
- Process driven and numerate with good reporting skills
- Ability to produce user-friendly and easy to understand documentation
- Previous experience of utilising Salesforce from a Client Success perspective, including reporting
- Strong communications skills, written and verbal, together with excellent attention to detail
- Proactive self-starter with the ability to work well independently and collaboratively in a fast-paced environment to achieve outcomes
- Experience in change management with the ability to influence stakeholders to affect process change.
- Understands the importance of up to date product knowledge
The Interview Process:
- 30 minute online meeting with a member of our Talent Acquisition team
- Take home assessment task
- 90 minute interview and presentation of your assessment task with the Commercial Enablement Manager and Revenue Operations Director
Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work!
We hire BETTER.
Find out more about Reward Gateways approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
How to Apply
Apply here160 total views, 0 today