Full-Time Client Representative
Job Description
The Client Representative is responsible for providing professional administrative support for the account management team to deliver great work to the client consistently and efficiently. You have strong organizational and interpersonal skills, ability to support all of the day-to-day account activities, and partner with the account management team to ensure that all client initiatives are executed precisely and flawlessly.
We support one another to help each other grow and to be sure we succeed together in supporting our clients – We are a TEAM. We make a difference on a daily basis by providing exceptional service to our clients and their employees. What’s exciting about this position is the variety in the work. No client is the same, so you cannot expect the same resolution will yield the same results each time. Every day provides the opportunity to learn something new, try new things, and have fun! Our best employee in this role has the willingness to learn, attention to detail, ability to meet deadlines, and is dependable.
This position is an hourly, non-exempt, full-time role and will be reporting to the Client Service Support Lead. This is a US hybrid/remote based role (Pacific Time Zone work hours required), with the option to work from any of Newfront’s offices. #LI-Remote
What You’ll Be Responsible For:
- Manage enrollment processing, research and resolve eligibility and enrollment issues.
- Review plan documents and benefit attributes for accuracy and manage them within the internal system.
- Process carrier and client contact changes with carriers and update all internal systems and client facing contact sheets.
- Additional information found HERE
Qualifications:
- Minimum 1-2 years of work experience working in a customer service or a Human Resources oriented role.
- Solid communication skills: written, public speaking and presentation preparation.
- Excellent customer service in a virtual setting, including listening without interrupting, using a clear and audible voice, and responding calmly and professionally.
- Additional information found HERE
Preferred Knowledge, Skills and Abilities:
- Benefits experience at a Brokerage a plus.
Required Certificates, Licenses, Registration:
- CA Department of Insurance Life License (required or completed within 3-6 months of start date).
The pay range for this position in California, Washington, Colorado and New York at commencement of employment is expected to be between $52,200 and $74,500/yr; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
How to Apply
Please review the job posting HERE and submit your application. At Newfront, we are committed to hiring diverse talent and supporting an inclusive workplace environment. If you are excited about a role at Newfront but feel you’re missing a few of the qualifications, we still encourage you to apply and tell us about yourself. You may just be the next Newfront team member that we are looking for! Newfront is proud to be an equal opportunity workplace. Diversity is in our DNA and we believe that creating an inclusive workplace elevates the value we are able to bring to our customers and employees alike. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. If you require reasonable accommodations throughout the application or interview process, please contact us at careers@newfront.com. For information regarding how Newfront collects and uses personal information, please review our Privacy Policy.25 total views, 0 today