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22 Mar 2018

Full-TimeCare Coordinator (Customer Experience Team)

Maven Clinic – Posted by Kaitlyn New York, New York, United States

Job Description

Maven is looking for Care Coordinators to join our team to help support our patients and practitioners.

We have two current openings:

Shift A: Wednesday through Sunday 9 AM to 6 PM (Monday and Tuesday off)

Shift B: Monday through Friday 7 AM to 4 PM (Saturday and Sunday off)

You must explicitly specify which shift(s) you are interested in or your application will not be considered.

Maven is a fast-growing digital health company focused on bringing better access to women’s healthcare. Serving over 100,000 patients and working with some of the best U.S. companies, Maven offers both a B2C telemedicine marketplace that provides instant access to best-in-class women’s and family health providers, and a B2B outcomes-based maternity platform, Maven Maternity, that helps working women navigate pregnancy, the postpartum period, and ultimately have a healthy transition back to work. Our practitioners are the backbone of the care we’re able to provide, and building and maintaining our network is a key piece of our growing business. Our Customer Experience team is the voice of Maven, helping both practitioners and patients navigate digital care. Given this role as a Care Coordinator, you must love to help people in their time of need. We believe customer experience is one of the most important and essential roles in the company. You will learn the ins and outs of the product, operations, and the needs of the customer. Therefore for the strongest candidates this is a jumping off point to grow with the company.

What you will do:
Deliver amazing service to our providers and patients through email, phone, and social media
Answer questions about our product, legal, e-prescribing, and provide personalized appointment booking support
Help recruit new healthcare providers and orient them to the platform
Come up with creative solutions to solve customer problems or issues
Relay customer insights to management to improve product development
Conduct introductory video appointments with patients connected to Maven through employer partnerships

Requirements:
You like to get things done and are exceptionally well-organized
You’re committed, flexible, and ready to take ownership in delivering excellent customer service
You can work independently but are also excited to be in a collaborative team setting
You are able to come up with creative solutions to solve customer problems, stay calm under pressure and put customers at ease
You genuinely love helping people solve problems
You have excellent written communication skills and are extremely articulate
You are passionate about healthcare and making a major contribution to an exciting organization
You have empathy for patients and can work with discretion since you’ll be working with sensitive health information
A bachelor’s degree; A master’s degree in a healthcare field is a plus!

Benefits:
Free Maven appointments
Health, vision, and dental insurance
Access to Maven 401K
Flexible vacation policy
Parental leave policy
Sponsored monthly book club
Team outings and weekly team lunches
Quarterly friends & family drinks
Annual offsite in the Adirondacks!

How to Apply

Please visit https://maven-clinic.workable.com/j/48BFE990EE to submit an application

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: customer service and healthcare.

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