Job Description

ABOUT THE JOB

• Client Engagement: Build and maintain relationships with BIPOC (Black, Indigenous, People of Color) owned and represented businesses, serving as a key point of contact for their needs, concerns, and aspirations. Experience working with BIPOC owned businesses is a critical component of the Business Services Specialist.
• Needs Assessment: Conduct comprehensive needs assessments to understand the unique challenges and opportunities faced by BIPOC-owned businesses, ensuring a tailored approach to support. Lead landscape analyzing qualifying workforce gaps and equity barriers facing local BIPOC business communities through data synthesis and focus group meetings.
• Advocacy: Act as an advocate for BIPOC owned businesses within the organization, promoting their interests, and contributing to the development of programs and initiatives that foster their success. Support recruitment, placement, and retention of employees at Community Reinvestment EcSA Businesses. Curate culturally attuned training, up-skilling and placement supports that address key challenges named by minority-owned employers.
• Resource Connection: Facilitate connections between BIPOC-owned businesses and relevant resources, including mentorship programs, funding opportunities, and educational resources.
• Capacity Building: Provide guidance and support to enhance the capacity and capabilities of BIPOC owned businesses, helping them navigate challenges and capitalize on growth opportunities.
• Collaboration: Work collaboratively with internal teams and external partners to develop and implement strategies that promote diversity, equity, and inclusion within the business community. Conduct qualitative interviews and listening sessions with diverse minority business leaders to surface priority workforce needs impacting growth.
• Education and Outreach: Develop and deliver educational workshops, training sessions, and outreach programs to raise awareness about the needs and contributions of BIPOC owned businesses.

CORE COMPETENCIES

• Extensive experience working with BIPOC (Black, Indigenous, People of Color) communities and an understanding of the unique challenges they face. Familiarity with local and national resources supporting BIPOC-owned businesses.
• Strong business acumen, the ability to discern and address systemic inequities, professional presence and established social networking skills. Able to develop new relationships with employers, meet standards for service and evaluate customer satisfaction levels.
• Critical thinking abilities and able to use purposeful and reflective judgment to process, analyze, interpret, and explain, evaluate, illustrate, and share information. Able to apply a consultative sales lens approach to marketing strategy and tactics. Skilled at addressing potential solutions to the talent development needs of businesses both from a transactional and transformational lens.
• Timely, consistent, effective communicator, with written, verbal and in-person presentation skills.
• Trusted and dependable business service professional. Accountable and able to work remotely, successfully staying engaged with all stakeholders. Self-directed and able to organize work tasks, outcomes and meet deadlines. Can balance multiple, shifting priorities and deliver upon goals.
• Adaptable and responsive to business, workforce, and campus needs. Able to establish linkages between employers and job seeker services by coordinating closely with the WorkSource system.
• Flexible in working some early morning, evening and/or weekend hours as requested with timely notice. Strong commitment to diversity, equity, and inclusion.
• Solid understanding of Diversity, Equity, Inclusion, and Justice.

• Integrity: Stay true to our mission, purpose, and vision; act in harmony with our beliefs and values; gain trust while respecting boundaries; keep commitments, hold ourselves and others accountable.
• Courage: Take smart risks and challenge status quo; challenge actions inconsistent with organization’s values; speak up, even when uncomfortable; perform heroic actions advocating for those the organization serves.
• Generosity: Extend hospitality, appreciation, and have dedication to serve others; seek what is best for the organization rather than self; act humbly; treat everyone with kindness and dignity.
• Visionary: Embrace an entrepreneurial spirit; pioneer new ideas and demonstrate curiosity; embrace failure to break boundaries and learn rapidly; be willing to do things differently; adapt and stay nimble by finding time to simplify.
• Leadership: Humbly guide and lead others to make a positive difference; contribute to the larger good; share knowledge; commit self and others to professional growth; be a life-long learner; engage in open, honest communication.
• Excellence: Perform with integrity to ensure accurate and competent results with a positive impact; extend beyond minimum expectations; consider other points of view; think critically and problem solve by identifying root causes; show unity through teamwork.

EXPERIENCE/POSITION REQUIREMENTS

• Past experience working with businesses, ideally working closely with businesses owned by BIPOC members and underrepresented groups.
• High School Diploma or equivalent
• Experience in Business Administration, Human Resources, Sales and Marketing, or a related field.
• Requires use of: Microsoft Word, Excel, PowerPoint, and Outlook, LinkedIn, and other business-related networking applications, as appropriate.
• Must be able to work in a culturally diverse and fast-paced environment and demonstrate a commitment to diversity, equity, and cultural competency.
• Expertise in using Social Media tools for recruiting and communicating.

• A degree in Business Administration, Human Resources, Sales and Marketing, or a related field.
• Experience serving, working and partnering with BIPOC owned and represented businesses.
• Job development experience with public or private employers a plus.
• Use of CRM software or territory management program.
• Bilingual (with emphasis in candidates who have bilingual skills inn Marshallese, Spanish, Arabic/Farsi).

BENEFITS
In the spirit of generosity for our employees, we have developed a leading benefit package to attract employees, take care of them while working for us, and to ensure they can in turn take care of their families:

• Leading health care package, including medical with both F.S.A. and H.S.A. options, dental, and vision
• Basic Life and AD&D Insurance, Short Term Disability, and Long Term Disability Insurance
• Voluntary/supplemental group term life insurance, group AD&D insurance, hospital indemnity coverage, accident coverage, critical illness coverage, legal coverage, and identity theft coverage
• 403(b) Retirement Plan with a leading employer discretionary contribution
• Paid Vacation (accrue 12 hours/month), Sick (accrue 8 hours/month), Bereavement (1 week), Jury Duty and Military Leave
• 13 Paid Holidays, including Floating Holiday and Birthday Holiday
• Cell Phone Reimbursement Allowance, Home Internet Reimbursement Allowance and Personal Development Reimbursement Allowances
• Tuition Reimbursement program and a qualified employer for the Federal Loan Forgiveness Program

ABOUT CAREER PATH SERVICES

Job: Business Services Specialist
Primary Location: Spokane, WA
Salary: Full salary range is $53,000-78,000 annually. Most starting salaries start at or near the base of the range, $53,000 annual salary, however could be higher DOE.
Recruitment Closing Date: TBD – The hiring authority reserves the right to make hiring decisions and/or close this posting at any time. Interested applicants are encouraged to apply early.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 40,000 - 60,000.

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