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28 Jul 2022

Temporary Associate Technology Specialist

Hornet Staffing – Posted by Hornet Staffing Anywhere

Job Description

Job Type: Contract

Contract length : 06 Months

Summary:

  • Provides the first line of support and problem resolution for technology products or applications.

Essential functions:

  • Responding to inquiries and requests for assistance with organization’s computer systems or PCs; resolving customer inquiries for one or more products or services.
  • Utilizing new utilities and tools to provide remote technical support services on desk-side equipment, for customers.
  • Maintaining written documentation on each call; escalating complex problems to the next level of support as required by documented procedures.
  • Monitoring telephone calls and e-mails to maintain quality services and track problems, to ensure their timely resolution.
  • The essential functions listed represent the major duties of this role, additional duties may be assigned.

Job Duties:

  • Must be able to bend and lift 50lbs or less, and requires moderate physical exertion
  • Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
  • Proficient oral and written communication skills
  • Proficient interpersonal and organizational skills
  • Experience in an IT Helpdesk role or with computer hardware and software fundamentals

Required Experience:

  • 0-2 years of Professional experience in Help desk or customer service

Required Education:

  • Associate’s degree in a computer-sciences related field, or equivalent technical experience

How to Apply

For immediate consideration, please send your resume directly to Lory Weir at lory@hornetstaffing.comYou can view all of our open positions at www.hornetstaffing.com

Job Types: Temporary.

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