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13 Jul 2023
Full-Time Associate Director, Patient Access
Job Description
- Program development: Lead day to day operations of the Adstiladrin patient access programs (hub; FRM support and patient affordability). Ensure that all program operations are running smoothly and in accordance with program business rules and all safety, legal and regulatory requirement. Collaborate with vendor to update business rules as appropriate.
- Vendor management: Serve as primary liaison between Ferring and hub vendor. Anticipate and address program challenges. Work closely with vendor to track and meet or exceed all program KPIs including call volumes, wait times, benefits investigation turnaround times.
- Reporting: Work with hub vendor and data management to ensure that all key hub data is reported on time and accurately through the data portal. Develop and distribute summary reports to key Ferring colleagues on a regular basis. Work with vendor to prepare ad hoc reports as needed.
- Pharmacovigilance: Collaborate with vendor and Ferring safety team to ensure that all adverse events (AEs) and product complaints are reported at the right time in accordance with Ferring guidelines. Serve as point person for Safety team for any data requests related to AEs or to help coordinate and required audits of hub vendor.
- Patient affordability program: Develpo patient affordability strategy for co-pay; foundation support and patient assistance programs. Oversee operations for patient affordability program for products available through the hub. Coordinate enrollment through the hub. Develop and update program enrollment forms. Serve as key liaison with program vendors. Ensure timely reporting of key patient affordability program data, and that all program KPIs are met or exceeded. Collaborate with brand team to develop program offers.
- Budgeting: Support Patient Access Sr. Director with developing, maintaining and meeting all program budget requirements. Assist with forecasting. Provide Sr. Director with timely alerts regarding potential budget overages.
- FRM: Support Patient Access Sr. Director with management of outsourced Field Reimbursement Specialist team. Maintain open lines of communication between FRM team and Hub as appropriate.
- Support Sr. Director, Patient Access on new program launches. Assist with RFPs as required. Provide input to strategic planning for new hubs and developing key requirements for new programs.
Qualifications
- BA/BS degree
- 7+ years of experience in the pharmaceutical/biotech industry, or experience with a Hub service provider
- Familiarity with buy and bill process
- Demonstrated depth with reimbursement support services and hubs
- Understanding of legal/regulatory/compliance requirements with hubs
- Experience working with or managing Field Reimbursement Specialists
- Familiarity with patient assistance (free medicine) programs
- Understanding of coding associated with claims reimbursement
- Ability to work cross-functionally as need to achieve desired results
- Ability to advance and complete projects on time and within budget
- Anticipate and address challenges to ensure smooth operations of hub services
- Ability to solve problems quickly and efficiently in a collaborative manner
- Excellent interpersonal and communication skills.
- Strong business acumen and patient focus
Additional Information
All your information will be kept confidential according to EEO guidelines
How to Apply
Click here to apply| https://smrtr.io/fDWy3 |
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