Temporary Assessment Worker
Job Description
As the Assessment Worker, you are the initial point of contact who provides front line customer service to all clients and public to the Assessment and Intake Reception Unit by telephone and online in accordance with legislation and our Regional Values. In this role, you will assess immediate client needs, complete application to determine pre-eligibility of Human Services subsidy programs, and provide referral and resources to internal and external services.
What you will do in this role:
- Provides primary access for Human Services clients and public on the phone, on line, mail and Teletypewriter
- Assess client needs for financial, employment, housing and childcare subsidy
- Employ a holistic approach to prioritize immediate needs for financial assistance, employment, children’s services or housing subsidy
- Utilizes comprehensive knowledge of legislation and approved procedures to assess pre-eligibility for assistance in all Human Services program areas
- Explains criteria and completes applications for all applicable subsidy programs on the applicable technology; such as Social Assistance Technology, Ontario Child Care Management System(OCCMS), Client Management System (CMS)
- Documents reason(s) for an applicant’s withdrawal of an application
- Makes referrals to other internal and community resources that may meet their needs and complete required computer processing
- Schedules appropriate appointments in Centralized Booking System (CBS) based on clients’ circumstances, such as medical restrictions or language barriers
- Uploads and process online applications for Ontario Works, Peel Access to Housing, and Childcare Subsidy
- Utilizes case management strategies to ensure timely follow-up and processing of caseload as per provincial standard
- Prepares statistical and administrative reports as required
What the role requires:
- High school diploma, plus 1 year of related experience within Human Services
- Excellent verbal and written communication skills
- Interpersonal skills to deal effectively with a variety of individuals
- Excellent assessment and problem solving skills
- Knowledge of relevant legislation/policy/procedures including Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), the Ontario Works/Ontario Disability Support Program, Day Nurseries, Social Housing Reform, Residential Tenancy and Human Rights Acts
Skills/Abilities:
- Knowledge of all Human Services program areas
- Knowledge of Regional, municipal and community services
- Computer skills, including: CBS, CMS, Social Assistance Technology, OCCMS, TTY and MS Office
- Good organizational and time management skills with accuracy to ensure correct and efficient data entry
- Ability to exercise judgment to support good decision making in stressful situations
- Mathematical skills to determine monthly income and/or earnings were applicable
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
Perks @ Peel and why you will love working for us:
- % in lieu of benefits
- Automatic enrolment into OMERS pension plan (where applicable)
- Accrue Vacation on a monthly basis starting at 2 weeks per annum
- Supportive leadership and a culture of respect and inclusion
***Preference will be given to qualified applicants who are currently in the bargaining unit.***
This position is a bargaining unit position represented by CUPE Local 966. Continuous employment is not guaranteed and may be subject to layoffs as outlined in the Collective Agreement Article 15
Work Mode & Job Location:
In this role you will have the ability to work mostly remote. You will be required to occasionally attend on-site meetings based on operational requirements at the 7120 Hurontario St., Mississauga worksite. Your remote work location must be located within the province of Ontario.
The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.
Assessment: There will be an Assessment to be completed as part of the recruitment process. All communication will be sent to the email address attached to your application submission.
Interview: Our recruitment process will be completed with video conference technology.
If this opportunity matches your qualifications and experience, please apply on-line.
As part of the Region’s ongoing commitment to health and safety, there are enhanced COVID-19 specific safety protocols and/or personal protective equipment requirements (e.g. masks, eye protection, etc.) in place to help protect health and safety. The additional requirements are determined based on the nature of the work being carried out.
How to Apply
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