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21 Aug 2021

Full-Time Account Supervisor

Grady Britton – Posted by gradybritton Portland, Oregon, United States

Job Description

About Grady Britton:

Grady Britton is a full-service brand agency based in Portland, Oregon. O­­­ur specialty lies in building brands that do more; creativity inspired by business goals and a will to be great. Grady Britton is a certified B Corporation. This certification means GB voluntarily invests in meeting significantly higher standards of sustainability, governance and giving back to the community in our daily operations. It stands for “Business as a Force for Good” versus a belief that business exists only to generate profit. Now more than ever, we want our time and talent applied toward greater purpose. Our mantra, “Leave today better than yesterday” is a simple North Star of an idea that brings us in everyday: improving, inspiring, challenging, creating for better. Our community, relationships, strategies, processes, the work— and especially, ourselves. It’s what motivates GB’s difference: building business for brands that put people first.

Grady Britton values the experience and knowledge that diverse team members bring to our workplace. This means we work to provide an environment of mutual respect, where all employees, regardless of identity can have their best career.

About the role: 

If you thrive in a creative agency environment and are willing and able to wear many different hats (e.g. go-to team player, client delighter, mover of mountains, etc.) that are critical to our work and success with clients, you might be a perfect addition to the Griffin team. We’re looking for someone who loves to work with clients, teams, and has sound instincts, judgment, and business acumen needed to run successful accounts, and isn’t afraid to roll up their sleeves to master some of the more detailed, but critically important, tasks of delivering stellar client experience.

This Account Supervisor’s primary focus will be independently leading various client accounts, ensuring we’re doing great creative and brand strategy work that drives our clients’ business and builds their brands. This role will be working in partnership with other team members across the agency including creative, paid/earned media, and production to achieve this goal, and will also be an essential partner to our clients to understand their needs, identify business context and approaches through ongoing consultation, and guide collaborative problem solving to help the client pursue business, brand and marketing opportunities. The ability to proactively identify the next opportunity/challenge, act with timeliness and urgency, and read people/situations accurately to make good decisions and influence action is critical. A willingness to drive work and take accountability for it, as well as knowing when to raise a flag or ask for help is also needed. 

Responsibilities include: 

  • Lead client accounts including furthering momentum with and influencing clients relationships, as well as harnessing and leading agency team resources to develop brand initiatives, campaigns, and other types of projects.
  • Effectively develop marketing plans, creative briefs, proposals/SOWs, and other tools needed to set strategy and define/manage expectations internally and externally for projects.
  • Initiate and develop marketing strategies for clients that can deliver meaningful and measurable results for their business challenges.
  • Proactively and consistently communicate with clients to manage expectations and ensure satisfaction, and be an ongoing extension of their teams.
  • Effectively develop and manage revenue projections and profitability of client accounts.
  • Grow accounts by working with the agency team to proactively bring new opportunities to clients based upon the agency’s robust services and capabilities.
  • Inspiring clients, teammates, and the agency as a whole to bring the most value and creativity we can to our clients.
  • Collaborate and guide with internal teams to drive smart outputs through the lens of client concerns and challenges, in addition to advocating for big and smart creative ideas that can drive meaningful client success.
  • Set and deliver upon the goals and objectives of the client account.
  • Review and reconcile monthly billing and invoicing of clients.
  • Maintain an enthusiastic, inclusive and positive work environment.  


  • 10+ years creative account management experience, that can be a mix of agency and client-side experience
  • Proven brand and holistic marketing strategy expertise and experience a must
  • Experience working in an integrated agency environment including brand and campaign development, as well as experience with earned and paid media services (including digital channels)
  • Demonstrated account leadership, initiative, and willingness to assume greater responsibility
  • Paid media proficiency, the ability to collaborate with GB paid media team members during planning, and help guide the process of creative delivery and reporting.
  • Strong interpersonal skills and a natural love for working with clients/teams
  • Strong presentation skills, as well as excellent written and verbal communication skills
  • Demonstrated ability to manage deadlines and budgets
  • Organizational skills with deep attention to detail
  • Proactive, resourceful, solution-oriented, and able to multitask effectively
  • Agility, with the ability to identify priorities, shift gears quickly, and guide additional team members
  • A sense of urgency and responsiveness
  • Understands agency nuance (e.g. how to build trusting relationships with creative and other internal teams)

How to Apply

Please send the items below to

  • Cover letter – tell us who you are and why you’re interested in the role!
  • Updated CV or resume
  • Portfolio – show off and show us why you’re the perfect fit for the job: case studies, earned coverage, strategic plans and anything else you’re proud to share.
  • Professional References – we would like to receive at least one of each of the three professional references: a client, a boss, and someone you managed.
Thank you! We look forward to hearing from you!

Job Types: Full-Time.

Job expires in 11 days.

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