Full-Time Analyst – Cummins Care – Specialized Support – 210000H1
Job Description
DESCRIPTION/RESPONSIBILITIES:
We are looking for a talented Analsyt – Cummins Care – Specialized Support to join our team specializing in Service as a Contact Center Representative for our Distribution Business Segment in Nashville, TN.
In this role, you will make an impact in the following ways:
* Provide support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, with a primary focus on online inquiries.
* Document customer inquiry information within appropriate Cummins systems.
* Provide prompt assistance to customers through various media.
* Resolve customer issues through an understanding of Cummins processes, systems, and practices.
* Escalate complex issues providing documentation through process.
* Provides feedback to support improvement projects intended to improve customer experiences and organizational goals.
* Provides suggestions on how the existing processes can be made more customer centric or efficient.
* Understands existing and new Cummins processes, systems, and practices.
To be successful in this role you will need the following:
* Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
* Communicates effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
* Manages complexity – Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
* Manages conflict – Handling conflict situations effectively, with a minimum of noise.
* Customer focus – Building strong customer relationships and delivering customer-centric solutions.
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
How to Apply
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