Job Description

Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.

JOB FAMILY DESCRIPTION
Completes various consulting engagements centered on digital web mortgage servicing operational practices and implementation activities. Observes current state processes and system utilization and makes recommendations, both verbal and written, to clients with regard to the implementation of data, best practice operational web application improvements, training needs, reengineered processes, system optimization and other related opportunities. Serves as a liaison between the customer, users, and consultants. Responsible for managing Trello (collaboration tool) on behalf of Customer, communicating and tracking UAT deployments and production deployments, as well as facilitating prioritization meetings.

GENERAL DUTIES & RESPONSIBILITIES
* Acts as a liaison between Customer and Black Knight’s Product Team in order to coordinate technical solutions to meet Customer’s user and business needs, while ensuring mutual benefit and consideration of both BKI and Customer in the planning, execution and implementation of the Digital Development project.
* Manages on-going enhancements/defect list (Trello) on client behalf.
* Identifies and collaborates with appropriate subject matter experts (Cash, Payments, etc.) to work through new functionality and defect design.
* Communicates and tracks UAT deployments and production deployments.
* Facilitates prioritization meetings.
* Facilitates monthly onsite meetings at BKI with the Digital Product and Development teams.
* Assists in documenting requirements and process flows for defect fixes and future features/functions.
* Provides consultative support for review of new or addition of existing features within context of Customer business model.
* Tracks the status of all new project requests, reviews all change orders, and is the central point of contact to customer for this project.
* Works closely with Customer Support on any open issues related to the Digital product line.
* Assists clients with implementing configuration changes identified during user acceptance testing and in production.
* Compiles and analyzes customer data, and reports in preparation for on-site engagements.
* Completes consulting and implementation engagements in assigned functional areas.
* Interviews, observes and gathers relevant data on-site in client’s operation in order to provide business and system application training, and perform problem analysis and determine solutions to client issues.
* Monitors the engagements’ progress after the on-site review addressing any subsequent issues arising, uncompleted tasks, and any problems disclosed in assigned functional areas.
* Monitors and reviews key client activities on a regular basis, making recommendations, both verbal and written, to clients with regard to the implementation of data, best practice operational improvements, training needs, reengineered processes, system optimization and other related opportunities.
* Develops professional and positive client relations designed to attract and promote new consulting and training business and foster an ongoing Black Knight relationship.
* Markets Black Knight Professional Services, as well as represents other Black Knight products and services to our client base.
* Develops procedures, flowcharts and other consulting materials as required by the engagement assigned and devises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex problems related to clients’ Black Knight products.
* Assists other Black Knight departments by providing professional and industry expertise as needed.
* Identifies and documents requirements for configuration of system settings, workflow rules, user roles and workflow assignments for new products.
* Proactively reaches out to client to discuss upcoming product changes that may affect the client’s operations.
* May play a key role in the training of client and internal personnel on product enhancements, new systems, or procedures.
* Consults directly with the client and must be able to travel as needed.
* Performs other related duties as required.

EDUCATIONAL GUIDELINES
* Bachelor’s degree or the equivalent combination of education, training, or work experience.

ADDITIONAL EXPERIENCE REQUIREMENTS
* Prior Mortgage or Home Equity Servicing experience highly preferred
* Functional knowledge in the following area(s) may be required:
– Early/Late-Stage Default
– Customer Service
– Escrow
– Special Loans
– Investor
– Year End
– Cash
* Practical experience with Black Knight applications and loan servicing functionality in one or more of the following areas also preferred:
– Bankruptcy
– Foreclosure
– Loss Mitigation
– Credit Bureau
* Previous consulting experience preferred

GENERAL KNOWLEDGE, SKILLS & ABILITIES
* Knowledge of mortgage and home equity servicing industry highly preferred
* Familiarity with Black Knight products and services, such as MSP highly preferred
* Familiarity with collaboration tools such as Trello desired
* Understanding of splunk to read error codes a plus
* Client relationship management skills, understanding and focusing on clients’ needs, establishing credibility and building positive, professional, relationships with clients (moved up bullet)
* Excellent verbal and written communication skills, including the use of presentation and interpersonal skills to communicate ideas in a clear, concise, and professional manner to technical and non-technical audiences of various levels in the organization (moved up bullet)
* Experience working in an Agile environment a plus
* Ability to relate to and communicate effectively with all levels of client personnel, from the CEO to line level staff, in an organized and professional manner
* Exceptional interpersonal skills and a demonstrated ability to interact with both external and internal customers, establishing and maintaining effective working relationships
* Knowledgeable in the use of personal computers and able to use multiple PC software systems (MS Word, Excel, PowerPoint, Visio, etc. and project management software)
* Excellent problem solving and analysis skills. Resourceful and proactive in gathering information and sharing ideas.
* Must be able to function well as an independent contributor and as part of a team. Strong time management skills, attention to detail, and resourcefulness
* Strong knowledge of financial and/or loan processing services technology, including systems, applications, practices, and emerging technologies. Ability to quickly become proficient with new technologies
* Ability to utilize judgment in decision making process and decisions related to job tasks, including estimating work effort for project sub-plans or small projects to ensure the project is completed effectively and efficiently
* Strong analytical skills used to determine client business needs and requirements

Product Consultant III
Advanced professional role requiring high skill with extensive proficiency. Works independently with only administrative supervision and the ability to overcome major obstacles and recognize early when issues should be escalated or a senior peer needs to be consulted. Wide latitude for independent judgment and is expected to provide guidance and cross training to others. Has working knowledge of company products and services. Supports medium-complexity products and/or services and has an introductory knowledge of all Black Knight products and services offered to the assigned clients, customers, etc. Effectively communicates with all levels of technical and non-technical personnel. Consults with senior peers on complex processes to learn through experience. Typically requires seven (7) or more years of experience in a product support role, with a minimum of five (5) years of managerial level experience and/or Black Knight produc t experience preferred.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

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Job Types: Full-Time.

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