Job Description

Who we are

Friends of Ruby is a registered charity dedicated to the progressive well-being of LGBTQI2S youth through housing and social services. A trusted source of counselling and tangible solutions such as crisis intervention, warm meals and housing support. We offer multiple programs and support groups, including dedicated spaces for Black, Indigenous, People of Color, and Trans youth. Since 2014, Friends of Ruby’s front line workers have met with and supported over 900 youth, averting almost 500 mental health crises.

Friends of Ruby is a welcoming space for LGBTQI2S youth. We believe that every person is a gem – perfectly unique and precious – and we go above and beyond to ensure that the youth who come to our doors feel embraced, accepted and empowered with the social and wellness tools they need to thrive.

This is a mission that is a genuine part of who we are as individuals and as an organization. If you are a member of the LGBTQI2S community and/or an active ally for equality, diversity, and the needs of our community’s youth, please consider joining us as a Program & Evaluation Lead.

The opportunity

Friends of Ruby is growing rapidly as an organization, undertaking new initiatives to increase the impact and reach of our services through our Strategic initiatives Department. To support these essential and exciting projects, we are hiring a Program & Evaluation Lead.

Under the direction of the Director of Strategic Initiatives, this is an opportunity to create a framework for the evaluation of current programs and to play a critical role in structuring new programs. You will implement qualitative and quantitative data gathering, measure impacts against needs, engage stakeholders in consultation, and disseminate knowledge. This is an exciting chance to play an integral role in mobilizing research findings to make informed decisions for program development in connection with Friends of Ruby’s strategic goals and youth needs.

Who you are

You are a researcher, an evaluation specialist, a program manager, and/or a creative thought leader in knowledge mobilization, ideally in a nonprofit. You enjoy designing and implementing participatory, process and outcomes evaluations and community consultations. You are an expert in qualitative and quantitative data gathering and extracting insights from data. You understand the strategic importance of information to all aspects of a community organization. You excel at compiling, processing, summarizing, and communicating (in a user-friendly manner) a high volume of complex and diverse information. You thrive in a fast paced and growing organization, and you are excited by the prospect of collaborating to harness the knowledge you gather to make a difference to the LGBTQI2S youth we serve. You have direct experience connecting with the LGBTQI2S youth sector through work, allyship, or lived experience.

What’s in it for you

Impact and influence. Your work will directly contribute to the quality and increasing of programs for LGBTQI2S youth well-being. You will be part of the decision-making process, applying your insights to develop a reporting framework, designing a structure for sharing knowledge, and evaluating the quality of the programs we offer.

Challenges and rewards. Program evaluation is a new initiative and one which will impact how we operate as an organization. You will use all of your expertise and resources to step up to the demand and ensure every program we deliver meets the needs of our youth, drawing on your research to create stories that target different communities and implement findings to facilitate the creation – and success – of our programs.

How you will make a difference

• Impact measurement and evaluation. You will structure, plan, and implement impact measurement and evaluation strategies for our programs and services. You will establish processes and Business Intelligence tools required to aggregate, transform, analyze, and generate reports. You will develop a theory of change, indicators, and logic models, where appropriate.
• Monitor and track critical data. You will extract insights and create recommendations to assist in program planning and quality improvement with staff, ensuring this information is communicated in a timely manner. You will build internal capacity for evaluation by leading and supporting staff to manage evaluation tasks related to their projects and programs, creating evaluation toolkits and resources, and facilitating training where needed.
• Business analysis and strategy. You will introduce an evidence-informed approach to conduct research, analyze trends, identify opportunities, and support the development of new or the revision of existing policies, programs, and services. You will support the leadership team with content for proposals, reports, and other documents as needed.
• Program development. You will engage with youth, community organizations, leadership, and team members to nurture collaborative relationships that facilitate the implementation of programs and collection of data related to programs, services, and partnerships.
• Knowledge mobilization. You will identify Friends of Ruby’s expertise and best practices, creating ways to share these with relevant stakeholders (e.g., community organizations, networks, government agencies).

What you bring to the team

• The education and experience. You have a post-secondary degree in Business, NonProfit Management, Public Health Administration, Social Sciences, Community Development, or a similar field. You have 3-5 years of experience in impact measurement, evaluation, business analytics, or research for evidence-based program development in the not-for-profit sector.
• The research skills. You have hands-on experience structuring and undertaking a wide range of evaluation research projects (e.g., participatory action research, developmental evaluation). You have a deep understanding of ethical practices (e.g., consent processes, personal health information data storage, confidentiality requirements) commonly used in the community sector.
• The technical skills. You have proficiency with data analysis software such as SPSS, and NVivo, or case management software such as Apricot. You are highly competent with Microsoft Office, data management, and business intelligence tools, internet, and public databases, and you can quickly learn and use new software systems.
• The passion and compassion. You understand the barriers and challenges faced by LGBTQI2S youth, and you are driven by a desire to make a difference. Ideally, you have an understanding of well being, and social housing needs from a personal or professional perspective.
• The communication and relationship building. You have excellent verbal and written communication skills, including a proven ability to communicate with different audiences, synthesize and interpret complex data, and produce reports. You can connect with peers, leaders, and stakeholders, facilitate decision-making, influence without authority, and collaborate across teams.
• The administrative requirements. You have a satisfactory clearance under the Vulnerable Sector Criminal Check Program. You are flexible to work from home and at our office in Downtown Toronto, and you can travel to other community-based settings as needed.

Who is Ruby?

Ruby is a golden retriever, but she is not just any dog. She is a beloved friend and an empathetic listener. If she could, Ruby would tell you about the pain and angst the youth who visit her feel; how sometimes all it takes is a comforting paw and unbounded love to brighten their lives. Ruby would tell you that sometimes, it takes so much more than what she feels she can offer – real crisis intervention, mental health support, tokens for transit, and counselling. That’s why Ruby has surrounded herself with a team of incredible people to help her friends.

Our Front Line and in-office teams are made up of individuals who are truly dedicated to what we do, excited to be part of our restructuring and growth, and eager to see the impact of our work and the services we provide every day.

Are you ready to make an impact with us?

We foster an atmosphere of diversity, belonging, and compassion for others. We come together for staff meetings (remote or in-person), collaborate and support the ideas of others, and provide access to advancement opportunities within our existing and new groups and projects.

We are committed to ensuring that members of traditionally marginalized groups, from a broad range of communities, feel empowered to apply for positions within the organization. We recognize that a diverse workforce and volunteer base are critical to accomplishing our mission, and encourage anyone who feels they meet at least 70% of the qualifications listed, to apply. We promise to consider your full potential and application.

How to Apply

Job Categories: LGBT. Job Types: Full-Time. Salaries: Not Disclosed.

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