Job Description

Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.
 
 
Learn more about this role and how you can begin Powering your potential.
 
 
Our Business Unit delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.
 
 
This is an exciting opportunity in Columbus, IN for an IT Service Owner.
 
     * Responsible for the management, operations, delivery and support of defined IT applications and/or infrastructure services; directs and coordinates the efforts of people to accomplish goals and objectives using available resources; plans, organizes, staffs, leads, and controls an organization to accomplish the goals; encompasses the deployment, administration, and development of human, financial, and technical resources.
     * Delivery of the end-to-end IT service management. Ensures on-going service compliance with all company policies or legal requirements.
       Plans and manages (or participates in) the Operating budget process. Determines service component pricing and delivery charges. Determine forecast of needs.
     * Responsible for the execution and improvement of services and ensures that tools and resources are capable and available. (i.e. IT Service Catalog, Asset Management system).
     * Ensures ongoing service delivery and support meet agreed customer requirements. Reviews service agreements monitors and reports service delivery metrics (i.e. Scorecards, Service Level Agreement (SLAs) and Customer Satisfaction or Net Promoter Scoring).
     * Represents the Service. Primary customer contact for service-related inquiries and issues. Communicates on major service outages/escalations. Develops and manages relationships with key customers and suppliers. Maintains relationships and facilitates meetings with technical teams, IT, and business partners.
       OLA’s with other IT Service owners. Liaise with the appropriate process owners throughout the Service Management lifecycle.
     * Encourages root cause analysis using the formal problem-solving approach for recurring issues.
     * Champions the use of Six Sigma to reduce costs and improve processes. Identifies opportunities for service improvements, discuss with the customer and raise the request for change for assessment if appropriate.
     * Works with business unit customers, regional it leaders, other service owners, corporate architecture and outside suppliers to ensure the delivered services meet cost, quality, and delivery targets.
     * Generating and implementing ideas to drive improvement and innovation, in collaboration with our suppliers to benefit the organization
     * Defines processes; organize and manage process automation and enabling technology projects across multiple teams to successful completion
 

 
 
Skills
 
System Change Management – Controls the life cycle of all system changes using the required processes and tools enabling beneficial changes to be made with minimum disruption to IT services.
 
Service Level Management – Ensures the quality of the services delivered meet agreed levels using the required processes and tools in order to maintain customer satisfaction.
 
Financial acumen – Interpreting and applying understanding of key financial indicators to make better business decisions.
 
Demand Management – Aligns supply with demand by understanding, anticipating and influencing the customer’s demand for services using the required processes and tools to provision capacity to meet these demands.
 
Service Continuity Management – Ensures IT services (hardware, networks, etc.) are available using the required processes and tools in order to meet the agreed needs, requirements and timescales of the business.
 
Availability Management – Ensures the availability of IT services complies with service level agreements using the required processes and tools in order to balance customer and budgetary requirements.
 
Knowledge Management – Ensures perspectives, ideas, experiences and information are available in the right place and the right time using the required processes and tools to enable informed decisions.
 
Vendor Management – Manages strategic vendor relationships throughout the business need and contract life cycle using the required processes and tools to control costs, drive service excellence and mitigate risks to gain increased value from the vendors.
 
Customer focus – Building strong customer relationships and delivering customer-centric solutions.
 
Global perspective – Taking a broad view when approaching issues, using a global lens.
 
Builds effective teams – Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
 
Education, Licenses, Certifications
 
College, university, or equivalent degree in Information Technology, Business or a related subject required
 
Experience
     * Significant relevant experience required. 5-7 years of experience.
     * Extensive experience managing multiple IT suppliers and Vendors Experience managing KPI’s and performance management to effectively manage suppliers on a day to day basis with Service owners, Service Reviews etc
     * Broad experience with delivering solutions that optimize processes across multiple functions and technology capabilities with measurable business value.
     * Previous experience in software development, infrastructure management and cloud-based solutions is preferred.
     * Experience with RPA, and ITSM tools such as ServiceNow, Cherwell or Remedy Helix
 
 
 
 
Compensation and Benefits
 
Salary commensurate with experience plus bonus. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
 
 
Cummins and E-verify
 
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
 
 
Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins today. careers.cummins.com
 
 
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Job Categories: Equal Opportunities. Job Types: Full-Time.

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