Desktop Support Specialist
Full-TimeJob Description
Job Summary:
Seeking an experienced Desktop Support Specialist to provide on-site technical support for service desk requests, hardware installations, software support, and customer issue resolution in Rocky Mount, NC.
Key Responsibilities:
- Resolve service desk incidents and technical support requests
- Install, image, and configure computers, printers, and peripherals
- Perform user data migration and profile transfers
- Support software deployment and troubleshoot customer issues
- Maintain technical documentation, procedures, and status updates
- Collaborate with infrastructure, data center, and application teams
- Follow security policies and protect systems and data
Required Skills and Certification:
- 7+ years of experience with computer hardware, software, peripherals, networking, and communications
- 7+ years installing and imaging computers and loading software
- 7+ years installing and configuring printers and peripherals
- 7+ years migrating user data and profiles
- 7+ years documenting technical support procedures
- 7+ years of experience with ServiceNow
Preferred Skills and Certification:
- Strong customer service and troubleshooting skills
- Experience supporting AD, email, NCID, and CITRIX
- Ability to lead technical support efforts and documentation work
Scheduling:
- On-site in Rocky Mount, NC
- Travel Required
- Interview: Webcam or In Person
