Job Description

Yolk Recruitment are currently recruiting a Temporary Customer Service Team Leader for a values-driven Housing Association in Pembrokeshire

This is a leadership role where management skills are paramount but also the ability to manage the in-box and deal with calls when needed, so your all round skills will be maximised.

Key Responsibilities

Leading a team to ensure expected behaviours are adhered to
Managing the mailbox and re-directing, allocating, responding when required.
Ensuring enough coverage to deal with queries during busy times
Dealing with escalations when required
Taking calls during busy periods

Candidate Requirements

Previous management experience
Contact centre experience would be ideal
Good communication skills
Knowledge of the housing sector
Strong IT skills
Previous experience of providing feedback

What’s in it for you?

A hybrid environment
Office hours, no weekends or evenings
£15.07 per hour (equivalent to £29000 pro-rata)

To Apply:

If you have a leadership background and have dealt with a range of queries in fast paced environment I would like to hear from you. Please submit your up-to-date CV to: Richard Coombs at Yolk Recruitment.