Risk and Payments Analyst

As a rapidly growing company in an emerging industry, we are looking for a Risk & Payments Analyst position to assist with all risk monitoring, payment functions, and KYC Documents. Primary responsibilities include withdrawal/document review, chargebacks/returns, fraud investigations and reporting, and customer contacts relating to these and related topics.

During the first two weeks, employees will attend training Monday through Friday from 9:00 AM to 5:00 PM. After successfully completing training, they will transition to their regular schedule of 2:00 PM to 12:00 AM. This schedule consists of four 10-hour shifts per week, including one weekend day.

What You’ll Do:

• – Responsible for timely withdrawal processing and document review
• – Investigate and respond to escalated payments/fraud related customer contacts
• – Analyze player activity to prevent, identify, and report potential fraud or AML concerns
• – Assist customer service with payments related inquiries
• – Assist with chargeback disputes and fraud investigations as needed
• – Review and accept/reject KYC documents uploaded by patrons
• – Update patron information and manually complete the KYC process
• – Log changes to player accounts as required in each jurisdiction
• – Assist with intake of other documents as needed
• – Follow Standard Operating Procedures on all federal and state laws, regulatory requirements and business policies and procedures.
• – Stay abreast of policy and regulatory changes to maintain subject matter expertise.
• – Remain cognizant of relevant quality assurance policies and procedures.
• – Assist other Risk and Payment Analyst from a quality assurance perspective with all tasks and duties required for the role.
• – Escalate all necessary issues to management in a timely fashion.
• – Provide feedback to product team and management team about player issues.
• – All other duties as assigned.

What You’ll Bring:

• – Knowledge of iGaming, sports wagering, payment processing, and various payment methods/providers
• – Experience with gambling industry and industry terminology, promotions, and gameplay
• – Familiarity with data analysis and fraud detection
• – Effective communication and presentation skills
• – Prior experience in financial services, compliance, or operations role.
• – Detail oriented with excellent written and verbal communication skills.
• – Proficient in Microsoft Office suite including Excel.
• – Strong time management skills and able to prioritize multiple requests.
• – Able to work independently and as part of a team.
• – Must be able to obtain and maintain gaming certifications or licenses as required.