Senior Systems Administrator

HumRRO is a nationally recognized, non-profit applied research and consulting organization, established in 1951 and headquartered in Alexandria, VA with offices in Louisville, KY; Minneapolis, MN; and Monterey, CA. We provide our clients with customized solutions for complex business, HR, educational, and organizational challenges. Our areas of expertise include personnel selection and classification, education research and evaluation, human capital management, measurement and analytics, talent development, leadership development and evaluation, employment research, policy analysis, modeling and simulation, survey research, and professional credentialing.

We are currently looking for a senior level Administrator to oversee, manage, and be the lead technical support of HumRRO’s Microsoft 365 SharePoint infrastructure, all 365 applications and Azure environments. This position requires a high-level of skill and knowledge of Microsoft on-site and cloud environments including extensive SharePoint configuration and management experience.

Job Duties

Systems Administration

• Develop and maintain all organizational systems and applications, including on-site Windows servers and cloud-based Microsoft 365 and Azure environments.
• Maintain Intune and Microsoft Endpoint Management solution to secure and manage all user deployments, apps, and endpoint devices.
• Manage Windows & Apple devices, including hardware and software.
• Assist with developing technical documentation for best practices related to server and cloud hosted infrastructure, virtualization, and all organization hardware/software.
• Oversee and manage help desk operations, ensuring timely and effective user support while maintaining comprehensive documentation of all requests, actions taken, and resolutions. Provide hands-on support across all tiers – delivering Tier 1 assistance as needed and leading Tier 2 and Tier 3 efforts for escalated and complex issues.
• Perform routine audits and manages the monitoring and backups of all systems, networks, and software.
• Provide regular reports on security and compliance risks and alerts.
• Setup, install, and test software and hardware patches and maintain appropriate documentation.
• Mentors the technical support staff on solving common systems-related problems.
• Maintains effective relationship with appropriate vendors and acts as principal coordinator among various vendors to resolve IT infrastructure problems.
• Remain up to date with all relevant aspects of computer software/hardware and operations.
• Assist with special projects as needed.

SharePoint and Teams Administration

• Manages the architecture and configuration of multiple SharePoint online site collections.
• Site collection administration and maintenance.
• Provide front-end development and administration to include document management, automated workflows, collaboration, content management within site collections.
• Maintains SharePoint integration with other Microsoft 365 applications including Microsoft Flow (Power Automate).
• Audits sites for policy compliance and reports on site usage.
• Maintains documentation for SharePoint configuration and architecture.
• Recommend and support governance policies and procedures for SharePoint use and features.

Qualifications:

• B.A./B.S. degree in computer science or systems management and 10+ years of related work experience in developing, implementing, and supporting on-site and hosted environments (Windows Server 2019+, Microsoft 365, Azure, Entra ID, and AWS).
• 10+ years of experience managing Windows environments with Active Directory, group policies, Microsoft 365 solutions, and authentication technologies.
• 7+ years of experience with SharePoint/Teams administration.
• Hands-on experience with Apple Business Manager and Jamf for automated device enrollment, configuration, policy enforcement, and lifecycle management of macOS and iOS devices.
• In-depth knowledge of IP networking, VPNs, DNS, SSL, and Cisco Meraki technologies.
• Possess current relevant certifications with Microsoft 365 and/or Azure, Cisco CCNA or Meraki ECMS, CompTIA Security+ and/or Network+.
• 7+ years of experience in IT vendor management with SOWs, SLAs, and Work Order tracking.
• Project Management skills for all initiatives related to infrastructure upgrades and migrations.
• Skilled in scripting (e.g., PowerShell) and light programming.
• Experience with Federal Government compliance (NIST, CMMC, FedRAMP).
• Possess attention to detail and is a strong logical and analytical thinker.
• Must have strong verbal and written communication skills.

WORK LOCATION

This position is located at our headquarters office in Alexandria, VA.

The anticipated salary range for this role is $103,000 to $128,000. Specific salary offers are based on candidate qualifications and experience.

At HumRRO, our generous benefits and highly competitive workplace policies reflect how much we value our employees – now and in the future.

We offer:

• Health, dental and vision insurance
• Life insurance equal to 2x annual salary
• Retirement plan with company matching
• Paid professional development and training
• Tuition reimbursement
• 12 weeks of paid parental leave
• Generous paid time off and 10 paid holidays

All qualified applications will receive consideration without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, veteran status, medical condition, or disability. EEO/Vet/Disabled.

Named one of “50 Great Places to Work” by Washingtonian magazine, 2019, and one of the “Top Workplaces” by The Washington Post for 2020 and 2021.