Full-Time Collections Specialist
Job Description
Bonterra is seeking a detail-oriented and results-driven Collections Specialist to join our Collections team. As a Collections Specialist, you will play a pivotal role in optimizing accounts, ensuring timely payments, and maintaining positive customer relationships. Your primary duties include contacting delinquent clients, negotiating payment plans, and documenting all interactions.
Key Responsibilities:
- Engage with customers to discuss overdue payments, providing professional and courteous assistance.
- Resolve payment discrepancies and address customer inquiries regarding billing and collections.
- Collaborate with internal teams to resolve discrepancies and prevent future issues.
- Execute collections strategies in line with company policies and financial goals.
- Collaborate with team members to achieve individual and departmental targets.
- Document and track customer commitments and payment arrangements.
- Provide insights to management regarding potential risks associated with specific accounts.
- Generate and analyze collections reports to monitor performance against targets.
- Contribute to regular updates on collections activities and trends.
Who You Are:
As a Collections Specialist, you have a strong sense of responsibility, you take pride in your ability to analyze outstanding customer balances, assess financial situations, and develop effective payment solutions. Your organization is evident through your documentation of every interaction, ensuring accurate records of collections activities.
Qualifications:
- 1-2 years’ experience in a software Collections Specialist role.
- Strong negotiation and communication skills.
- Excellent organizational and time management abilities.
- Ability to work independently and collaboratively within a team.
- Proficient in using collection software and MS Office applications.
- Experience with Sage Intacct a plus.
This is a remote position, open to residents of the contiguous United States. At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.
Compensation
US Base Pay Rate: $19/hr – $32/hr
The range displayed on this job posting reflects the minimum and maximum target for new hire pay for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and in addition to benefits this role may be eligible for discretionary bonuses/incentives, and equity.
Other Benefits
- Generous Flexible Time Off (FTO) Policy
- Up to 15 paid company holidays including some commemorating social justice events and self-care
- Paid volunteer time
- Resources for savings and investments
- Paid parental leave
- Paid sick leave
- Health, vision, dental, and life insurance with additional access to health and wellness programs.
- Opportunities to learn, develop, network, and connect
How to Apply
Apply at our Careers page! In the "How did you hear about us" field, choose Referred by a Current Employee and specify me (jessica.jones@bonterratech.com). Then email me and let me know you found this listing via Pink Jobs.ABOUT ME: I'm a Senior Engineer (not a recruiter!) and am working with our engineering and HR teams to boost recruitment in my LGBTQ+ community. I can't guarantee you an interview, but we can at least tag your application to make sure it doesn't get rejected by automated systems! I can also confidently state that Bonterra's DEIB efforts have not wavered in the face of the current administration. We have plenty of social and community channels in Slack. I moderate both the public and private LGBTQIA+ channels, as well as the private trans channel; we also have many affinity channels for other communities!