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15 Jul 2025
Full-Time Referrals Officer – Psychology & Therapy Hub
Job Description
ROLE PROFILE
| JOB TITLE: | Referrals Officer – Psychology & Therapy Hub |
| RESPONSIBLE TO: | Referrals and Contracts Manager |
| HOURS OF WORK: | 35 hours per week |
| LOCATION: | Home based – UK |
| DURATION: GRADE/SALARY: | Permanent Grade 3, £23,839 – £27,493 |
KEY WORKING RELATIONSHIPS
- Referrals & Contracts Manager
- Clients and commissioning referrers accessing the service
- Referrals Team
- Wider Path Team
- AUK staff
- Accounts / Finance team
PURPOSE OF THE ROLE
To work as part of a referrals & screening team to ensure that bids and quotes and referrals are progressed to service. Supporting referrals and contracts manager with contract control and invoicing.
MAIN DUTIES AND RESPONSIBILITIES
There are 3 posts for this role. Specific duties and responsibilities will vary across the roles, but may include:
- Work as part of the referrals and screening team, managing the relevant inboxes and ensuring that emails are answered, filed and tracked appropriately to referrals and invoice contact sheets, Evide and family email folders.
- Co-ordinate referral and screening forms with service users.
- Manage an appointment booking system for initial appointments and MDT meetings.
- Ensure SLAs and outcome measures are sent out and returns recorded.
- Manage the closing down notification process, including final outcome measures, and CMS close down.
- Work with the referrals and contracts manager to build bids, quotes, ASGSF applications and invoice processes for bespoke work.
- Ensure outcome measures are sent out and logged on return, shared with referrers where relevant.
- To support the referrals and contracts manager with the document control of forms, process guidance notes.
- Maintaining the outcome measures menu under the supervision of the clinical lead
- Liaising with referrers and service users to gather relevant background information and ensure these are stored appropriately.
- Monitor deadlines for clinical reports/letters in line with KPIs, and store/distribute as required.
- To catalogue new referrals on Path recording systems and set up appropriate files.
- To prepare the screening meeting agenda and record actions.
- To set up families on Case Management system and notify referrers of decisions as appropriate.
- To coordinate and monitor progress of actions recorded at screening meeting and liaise with colleagues as appropriate.
- To ensure that referral and screening administration documents are accurate and up to date.
- Ensure all communication is recorded on our systems.
- Liaising with service users / referring agencies as required to ensure customer service standards are maintained.
- Provide general administrative services to the Path Team as required.
- Work as part of the Path Team, providing cover and assistance as required.
- Work as part of the wider Path Team in continuous improvement initiatives.
- Working as part of the Path Team to ensure GDPR compliance across team processes
- To work to KPI targets as agreed for referrals and contracts team