Part-Time Community Engagement Coordinator, Chicago
Job Description
About this role
Since 2017, GiveDirectly has provided cash relief to low-income Americans affected by disasters. Between 2020 and 2021, we distributed $200M to 200,000 households in response to the COVID-19 crisis – 100% remotely. In 2021, GiveDirectly launched a permanent U.S. team to implement cash programs in disaster response and guaranteed income. As part of this effort, we launched the largest guaranteed income program focused on Black women in the U.S., and administered two of the largest government-funded GI programs in the country in Chicago, IL and Cook County, IL.
GiveDirectly has been selected as the program administrator for the third round of the Stability Investment for Family Housing (SIFH) program. This pilot, funded by the Illinois Department of Human Services, will send Illinois families experiencing homelessness/housing instability a one time payment of $500 or $6,500 in 2025.
Community Engagement Coordinator (CECs) will support GiveDirectly’s work with the Stability Investment for Family Housing pilot. As a member of the Chicago, IL-based team, you will support with verification of applicant eligibility for the program, directly support applicants in enrollment (virtually and in person), support community partners with questions about the program, use tools to help applicants make an informed decision about participating in the program, support program staff in engaging applicants throughout the application and enrollment process, and perform other duties as assigned.
Location Requirement: Must currently reside in Chicago, IL, or should have plans to reside in Chicago starting January of 2025. While most work may be done remotely, you may be asked to support in-person events throughout the city of Chicago, IL, East St. Louis, and/or Harvey, IL.
You must be authorized to work in the United States at the time of application; we are unable to sponsor international candidates for this position.
Job Type: Part-time. The number of hours will vary, up to 29 hours per week. This is a project-based position, which means it is contingent upon funding. This position will have a fixed term of 4-6 months (subject to project timeline).
Reports to: Program Manager
Travel Requirement: This position requires local travel
Salary: $25/per hour
What you’ll do:
- Clearly communicate complex information
- Maintain confidentiality
- Conduct phone/email outreach to applicants
- Provide high-quality customer service to all applicants you interact with
- Answer questions and provide information to assist applicants in submitting required documentation, making an informed decision about participating in the program, and enrolling in the program
- Review documentation from applicants to confirm their eligibility for the program
- Assist with scheduled in-person enrollment events throughout Chicago, IL
- Use a benefits counseling tool to help recipients understand any potential effect on their benefits
- Conduct other programmatic/logistical tasks, where required
- Collaborate with the team on ways to improve processes for applicants
- Enroll sensitive populations in our program virtually as well as in person
What you’ll bring:
- Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem-solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.
- Language Requirement: English
- Language Preferences: We encourage candidates who are bilingual in any of Chicago, IL’s commonly used languages (e.g., Spanish) to apply
- Strong interpersonal skills and the ability to show respect and openness toward someone whose social and cultural background is different from one’s own – CECs will be the face of our program for recipients/community partners and will need to approach all communications and interactions with an eye toward delivering the best possible experience for recipients.
- Great communication skills – CECs will explain the program and process to recipients and collect and discuss potentially sensitive information about income and government benefits. Discretion and good judgment are paramount.
- Technological literacy – CECs will need fluency and comfort using computers and tablets.
- Fast learner – CECs must learn the complexities of our operations, and communicate those to applicants.
- Experience with customer service or in a client-facing role is a plus.
- Proficiency in Excel
- Ability to travel locally
How to Apply
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