Job Description

Purpose of Position:

The Donor Care Associate is responsible for high volume data entry, gift letters, airline miles, address changes, email unsubscribes, mailing lists and assisting with keeping the donor database accurate/up-to-date.

Who We Are:

At Make-A-Wish® Arizona, we are more than a great place to work — our work is life- changing. Together, we create life-changing wishes for children with critical illnesses.
More than 40 years ago the inspiration for Make-A-Wish began with one little boy’s wish to be a police officer. Today, together with our volunteers, donors, staff and supporters,
Make-A-Wish has granted more than 500,000 life-changing wishes and transformed countless lives.

We at Make-A-Wish Arizona are extremely team-oriented. We are striving to create an inclusive and diverse office that incorporates teamwork, open communication, and strategic leadership. We are looking for passionate individuals who share the same passion for building trust, improving communication, and creating strategies for success.

What we offer:

• Competitive compensation with annual incentive potential up to 10% of salary
• Comprehensive benefit package: Medical, Vision, Dental
• Health Savings Accounts generously funded by the employer and Flexible Spending
  Account Options
• Employer-paid Short Term Disability, Long Term Disability and Life Insurance
• 401(k) Retirement Savings Plan with a generous employer match
• 20 PTO days, 5 Sick Days, 14 Paid Holidays, and 1 Volunteer Day annually
• Paid sabbatical after 5 years of service
• A cohesive and welcoming culture
• We close at noon every Friday!

Diversity, Equity & Inclusion Vision:

Make-A-Wish is committed to championing diversity, equity and inclusion, fostering an organization that is accessible and welcoming. In turn, we are uniting communities to help make more wishes possible.

• Our mission is most effectively fulfilled through a commitment to diversity, equity and inclusion as core values and practice.
• It is only through our mosaic of different cultures, perspectives and experiences that we can grant life-changing wishes to every eligible child.
• As the world’s largest wish-granting organization we stand against racism and intolerance and are committed to representation and acceptance, creating a sense of belonging, and practicing fairness in creating opportunities for our wish families, volunteers and staff.

Essential Duties/Responsibilities:

• Ensures that process documentation is kept accurate, current and easily accessible/understood
• Assists in all the processes surrounding data entry of donors & gifts
• Assists in the data entry and processing of InKinds, Benevity, and Wheels donations
• Monitors and inventories the Toy Closet – processes all inbound Inkind donations into the Toy Closet
• Assists the Director of Operations with monitoring and assisting with Wish Family PNC Cards – loads and unloads
• Donations processing functions include, but not limited to: donor care phone calls, direct mail, national portal for online, airline miles, vehicle donations, address/email changes/unsubscribes and all outgoing receipts, gift letters, and mailing lists

Other Duties/Responsibilities:

• Assists with other development department activities, as assigned by Supervisor
• Represents Make-A-Wish Arizona at selected events as assigned
• Supports the production of standard and custom reports (weekly, monthly, on-demand) and works with staff/consultants to identify standard reports that could be generated by staff on their own
• Check Requests
• Required to work in the office 3 days a week
• Performs other duties as required

Job Qualifications:

Knowledge, Skill & Ability:

• Experience in database entry and management (experience in Raiser’s Edge and/or Sales Force is preferred, but not required)
• Proficient in MS Word, Excel, Access and web-based tools for research
• Excellent organizational skills and attention to detail, as well as the ability to manage time and adhere to deadlines
• Evidence of strong initiative, self-direction, flexibility and ability to complete tasks in a timely manner
• High level of sensitivity when dealing with confidential gifts and constituent information
• Experience in Business Process Documentation and Database Relationship Management
• Experience in working in a team setting; ability to work well with others

NOTE: Employees are held accountable for all duties of this job, though this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

This position is FLSA Non-Exempt, Hourly and can be subject to overtime compensation.

How to Apply

Job Categories: LGBT. Job Types: Full-Time. Job Tags: address changes, airline miles, email unsubscribes, gift letters, mailing lists and assisting with keeping the donor database accurate/up-to-date., and The Donor Care Associate is responsible for high volume data entry. Salaries: 40,000 - 60,000.

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