Job Description

SAGE
Senior Director of Human Resources
Job Description

Background:
SAGE is the country’s largest and oldest organization dedicated to improving the lives of lesbian, gay, bisexual and transgender (LGBT) older adults. A national organization with a mission to lead in addressing issues related to LGBT aging, SAGE offers supportive services and consumer resources for LGBT older adults and their caregivers; advocates for public policy changes that address the needs of LGBT older people; and, through its National Resource Center on LGBT Aging and its growing social enterprise SAGECare, provides cultural competency training and technical assistance for aging providers, corporations, and LGBT organizations.

SAGE was founded in New York City in 1978 by a group of activists who recognized that LGBT people did not have the community support they needed to age successfully. From its early years, SAGE created numerous original programs, many of which are still in existence today and have been duplicated around the country. SAGE’s elder service program in New York City now includes five SAGE Centers, a robust case management program, and a variety of other programs. In 2019 and 2020, SAGE and its developer partners will open New York City’s first two affordable housing developments with an LGBT older adult focus.

Over the past decade, SAGE has grown into a leading national organization in the LGBT and aging sectors. Community-based providers nationwide look to SAGE for its pioneering program models, training and technical assistance. SAGE is widely recognized as the leader on LGBT aging issues in the US, and has begun to expand its work internationally. Today, SAGE coordinates a growing network of 29 SAGE affiliates in 22 states and Puerto Rico. Beyond New York City, SAGE has staff in ten states and Washington, DC.

SAGE recognizes that in order to create lasting change, policymakers at the local, state and federal level must take into full account the needs of LGBT older adults when crafting public policies. To that end, SAGE has partnered with organizations around the country to drive local and state advocacy, and runs a Federal Policy Office in Washington, DC. As one reflection of its equity commitment, SAGE is a founding member of the Diverse Elders Coalition and works in close partnership with organizations like the National Hispanic Council on Aging and the National Center on Black Aging.

SAGE is governed by a 26-person Board of Directors and operates with an annual budget in excess of $14 million.

The Position:
SAGE is seeking a skilled, smart, sophisticated, and supportive human resources professional to become its next Senior Director of Human Resources (“Senior Director”). Reporting to the Chief Financial and Administrative Officer, the Senior Director is a critical member of the senior director team and supports SAGE’s mission, values, people and culture with exceptional personal sensitivity and skill. Providing guidance and expertise to the Executive Team, managers and staff throughout the organization, the Senior Director is a change leader who develops and implements strategic initiatives that drive and support a highly engaged and performing organizational culture, particularly around the issues of diversity, equity and inclusion.

The Senior Director of Human Resources will supervise and mentor the HR Generalist. They must be an adept leader with a demonstrated ability to develop and promote organizational values of accountability and autonomy. They guide or manage talent acquisition, regulatory compliance, compensation, benefits strategy and administration, the performance management system as well as the day-to-day operation of all human resources processes and procedures.

The Senior Director should have substantial experience in managing human resources for large, diverse and complex organizations. They will possess excellent speaking and writing skills and be able to communicate successfully and persuasively within the organization and with outside contacts, consultants, and legal counsel, when necessary. The successful candidate will be highly organized, diplomatic, possess sound judgment as well as honed interpersonal skills, and maintain a sense of humor under stress.

Principal Duties and Responsibilities

• Manage talent acquisition
o Manage processes to recruit, hire and onboard employees, supporting managers in filling open positions in a timely manner with individuals who are well matched to the organization’s talent needs

• Assure legal and regulatory compliance and manage HR risk
o Assure that the organization maintains up-to-date employment policies and procedures that comply with all regulations and support the organization’s desired culture
o Assure that employment policies and procedures are effectively communicated to and understood by all staff through an employee handbook or manual, orientations, staff trainings and other measures as needed
o Support the consistent enforcement of all policies and procedures through identifying instances of concern or potential concern and providing information, advice and coaching to managers and staff
o Ensure agency-wide compliance with annual harassment prevention training and other mandates – and go beyond this with training to support the inclusiveness and diversity SAGE values in its workplace
o Proactively communicate with the liability insurance broker as needed to manage potential exposure related to HR matters
o Identify areas where legal advice may be required and collaborate with the CFAO or other executive team members to obtain advice of counsel

• Plan and administer the compensation system, including payroll and all benefits
o Develop and maintain an agency-wide compensation strategy and structure
o Advise on all salary adjustments to support the optimum allocation of salary resources to retain high-performing staff and ensure internal equity within and across departments
o Serve as an effective liaison, negotiator and administrator to meet SAGE’s needs through the Professional Employer Organization (PEO)
o Annually review benefit offerings from current and alternate providers, analyze costs to both employees and SAGE, make recommendations and facilitate decision making by management
o Annually review benefit offerings from current and alternate providers, analyze costs to both employees and SAGE, make recommendations and facilitate decision making by management
o Communicate changes in benefits to all employees, assuring that they are aware of their choices and supported in making decisions to meet their needs

• Operate the Performance Management system
o In collaboration with department managers, conduct periodic job analyses as needed to assure that all job descriptions and postings are accurate
o Support effective ongoing and annual performance review processes through working with senior management to assure the adoption and implementation of performance review processes, including usable forms, transparent processes and viable review schedules; coaching managers and employees in using the system and effectively giving and receiving feedback; and collaborating with management to revise the system design as needed from time to time

• Maintain an effective and efficient Human Resources operational infrastructure to support a rapidly growing multistate organization
o Structure and manage HR department staffing and vendor relationships
o Provide efficient and responsive service to employees on matters relating to compensation, benefits and other HR items.
o Design and operate a human resources information system to store and easily retrieve confidential HR information
o Maintain, communicate and manage processes for all employee status changes, such as raises, title changes, leaves and departures
o Maintain standard documents such as hiring letters, termination letters and other standard forms and letters as well as such other procedures, calendars and tools as may be needed
o Develop and maintain a learning management system, in collaboration with the IT department, to enable efficient trainings in HR matters

• Provide leadership and services to support and reinforce the organization’s culture and values (diversity and equity; collaborative teamwork and partnership; innovation; LGBT older voices come first; top performance in a diverse marketplace; respect and compassion):
o Model, through words and actions, a positive, inclusive and productive
culture that will meet SAGE’s needs and align with its values as the organization grows and extends its reach
o Provide a welcoming, approachable and reliable sounding board for employee concerns, maintaining confidences as appropriate, and advising employees and managers to support effective resolution of employee concerns.
o Identify employee concerns and priorities related to workplace issues through surveys, exit interviews, focus groups and other means, and represent these concerns to senior management with recommendations for improvements
o Advise on and help guide change management processes as the organization changes to support growth and increased impact

Skills and Abilities:

The Senior Director of Human Resources will be a very positive contributor to SAGE’s culture and effectiveness through their abilities, attitudes and actions. The successful candidate:
• Is inspired by SAGE’s mission and eager to join others in working to achieve it
• Has deep integrity and is highly self-motivated and driven by a strong work ethic to take initiative to drive improvements and achieve goals
• Has a track record of building and sustaining diverse, equitable and inclusive workplaces
• Is a proven collaborator, sensitive and responsive to the needs of all colleagues, and able to build strong and effective working relationships with the executive team, department directors, staff across the organization and key vendors, such as benefits brokers and payroll providers
• Creates a positive work environment for those who report to them, setting appropriately high expectations, and inspiring effort, engagement and connection to the organization’s mission
• Is known for providing supportive supervision and fostering the professional growth and success of their direct reports

Additional qualifications:

• Human Resources graduate degree or equivalent (MPA, etc.) required; candidates with equivalent, applicable experience and HR certification (PHR, SHRM) will be considered
• Demonstrated success managing HR processes through the entire employment life cycle, from recruitment and hiring a diverse workforce through performance management and departures
• Knowledge of multiple HR disciplines and best practices, including employee relations, compensation and benefits administration, change management and organizational development, in both theory and practice
• Understanding of the demands of operating in a mission-driven culture, and sensitivity to the dynamics of effecting change and sustaining a diverse, equitable and inclusive workplace
• Keen understanding of employment laws and regulatory systems and requirements
• Demonstrated computer proficiency and familiarity with HRIS systems and processes
• Ability to act with sensitivity, tact and responsiveness and maintain confidentiality in personal employee matters
• Effective and persuasive communication and presentation skills, both written and verbal, to groups both large and small, with ability to appreciate various viewpoints, share relevant information in a timely manner, and maintain a high level of professionalism
• Ability to effectively present trainings, benefits information and other HR topics to diverse groups of employees, and to communicate with clarity as well as with political and personal sensitivity in smaller meetings
• High level of emotional intelligence with a positive outlook and good sense of humor

For more information about SAGE, please visit their website at www.sageusa.org

All positions at SAGE are filled without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, HIV/AIDS status, veteran status or any other characteristic protected by law. All are encouraged to apply.

How to Apply

Job Categories: LGBT. Job Types: Full-Time. Salaries: Not Disclosed.

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