Job Description

Since 2017, Scout & Cellar has been dedicated to the pursuit of the planet’s most delicious things, and to cultivating them exactly as nature intended. It began in the vineyard, with a collection of wines that raised the industry bar for purity and testing through a proprietary winemaking standard: The Clean-Crafted Commitment®. But soon after, we began pursuing more of the planet’s most delicious things, from coffee to cooking oil, and more. Simply stated, everything that leaves our doors is created to taste great, to do better for our planet, and to improve the way we live.

Scout & Cellar is a vibrant, fast-growing, environmentally-conscious company. We work with passion and purpose, living in authenticity and helping others discover the difference of Clean-Crafted everywhere we go.

Scout & Cellar is looking a for a number of REMOTE Customer Support professionals to join our team and support our customers and consultants!

A Scout & Cellar Customer Support Specialist is the first point of contact for all consultants and customers to deliver timely, accurate and professional customer service. This position requires an empathetic, action-oriented, flexible problem-solver who will assist our awesome customers and consultants with issues and questions. You will communicate with customers and consultants primarily via chat and email and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast-paced environment.

Here’s what you’ll do:

• Handle customer and consultant questions, concerns, order and billing inquiries with the highest degree of courtesy and professionalism to resolve issues with one contact.
• Provide best-in-class service levels via online chat, phone, and e-mail.
• Follow up and provide thorough, closed-loop service on issues that cannot be addressed in a single contact.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Guide customers through troubleshooting, navigating the company site or using the products or services.
• Review customer or client accounts, providing updates and information about billing, shipping, returns, and other account items.
• Collaborate with other contact center professionals to improve customer service.
• Appropriately document all cases, transactions, and pertinent interactions.
• Other duties as assigned.

 Here’s what you must bring to the table:

• 2-5 years customer service experience in a fast-paced, technology-driven environment.
• Direct selling experience is a plus.
• Good IT Skills with Word, CRM, email and other cloud-based software platforms.
• Stellar communication and comprehension skills- ability to clearly understand issues and offer an appropriate solution in a clear and concise manner.
• Empathetic and passionate about helping others and creating an experience every time that leaves the customer or consultant feeling great about Scout & Cellar.
• Able to cope with a fast paced, ever changing environment and to maintain composure in highly escalated situations.
• Works well within a team and cross-functionally, but is self-sufficient and motivated.
• Schedule Availibility: 8-10 hour shifts between 7am – 7pm

We know how important it is to take time to be together, gathering around the table to open a bottle of wine (or two) and enjoy our collaborative, community-minded culture. Because we’re a rapidly growing start-up team with a serious track record and an awesome team atmosphere, you’ll have a genuine opportunity to make a difference and learn and grow through real ownership and responsibility.

The real reason we’re all here? We’re doing good work, dedicated to doing our small part to leave this planet in better shape than we found it in. But we also like perks.

Here’s what you’ll get:

• Open, collaborative, community-minded culture
• Competitive pay and a performance-based bonus plan
• Comprehensive health and welfare plans
• Paid Time Off
• 401k with matching on day 1
• Pet Insurance, ID Protection, & LegalShield
• Employee-focused wine education series
• Generous discount on Clean-Crafted Wine™ and merch

Scout & Cellar is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. United States work authorization is required.

Disclaimer

The team member must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable team members with disabilities to perform the essential functions of their job, absent undue hardship.

How to Apply

Job Types: Full-Time. Job Tags: call center agent, Remote, and  customer service. Salaries: 20,000 - 40,000.

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