Job Description

Job Type: Contract

Contract length: 06 Months

Job Description:

Key Requirements:

• A : Lead end-to-end service design, design thinking, design research/synthesis, concept/prototype development and testing, product/service blueprints and roadmaps, business model canvas creation
  • Develop the design strategy for the overarching venture design approach
  • Develop design research approach (areas of inquiry, types of research, customer recruitment, design research guides, sketch design research assets in partnership with visual/UX/UI designer)
  • Partner closely with a visual or UI designer who will take the lead in providing necessary visual design support
  • Uncover Insights:
• Lead design research on a variety of topics (including sensitive healthcare topics
• Expertly uncover latent and non-obvious opportunities through skillful probing
• Lead sessions with stakeholders (customers, internal users, system architects) to identify organization needs and pain points
• Identify opportunities for secondary research (e.g., literature review, market scanning, etc.)
• Effectively conduct analogous research
• Synthesize learnings:
• Rapidly synthesize large amounts of complex information to uncover insights about beliefs, behaviors, pain points, and systems
• Craft journey maps, personas, archetypes
• Lead idea generation
• Creative and out-of-the-box thinking / innovative ideas. Ability to see non-obvious opportunities, generate compelling creative solutions
• Effectively “flare” and generate multiple possibilities to address discovered pain points
• Lead concepting and early prototype development
• Translate ideas into low fidelity concept sketches that can be tested with customers for desirability (in partnership with visual/UI designer)
• Co-creation. Effectively facilitate multidisciplinary sessions with customers and stakeholders to generate and evolve concepts
• Prototype testing
• Setup prototype tests with customers to effectively get customer reactions
• Supervise prototype iteration based on customer feedback
• Product articulation.
• Create service blueprints
• Generate product roadmaps supporting the rollout of solutions
• Determine differentiation and articulate competitive solution positioning
• Design business model canvas
• B: Leadership and effective management of cross-functional teams; lead design storyteller; keeper of the initiatives’ design principles, design frameworks, and project scopes
• Strong communication skills.
• Create effective narrative, presentations, and other communication assets to share with the business and customers
• Communicate design findings clearly and in a compelling manner to the business
  • Ability to work in a fast-paced environment, with activities and deliverables with a rapid turnaround
  • Ability to manage time and tasks to balance design process and timelines
  • Strategic thinking: ability to balance customer, business, and market needs in developing solutions

Required Experience / Education:

• 6+ years related work experience in end-to-end Experience/Service Design, Consumer or Customer Experience Design, Product Design
• Bachelor’s degree in a directly related field of study

Required Qualifications:

• Extensive (5+ years) first-hand experience in conceiving and executing each step of the design process in projects with unknown solutions: design strategy, design research, synthesis, opportunity identification, generating novel solutions, creating product or service prototypes, framing-up user testing research plan and scope, working with implementation teams
• Experience with the product development lifecycle, either at a startup or within a new product/market division
• Strategic thinking and planning capabilities; proven organization skills and detail oriented with ability to be flexible and work with ambiguity
• Excellent written, verbal, and visual communication skills that scale to all levels of the organization and proven ability to influence others
• Ability to lead a team (cross-functional teams, not necessarily direct reports) to deliver on initiatives from conception through completion on time, within budget, and on or beyond scope
• A design portfolio that highlights the breadth of experience and past launched projects. The portfolio should include actual examples of work generated, and should highlight the following:
• Project goals and design approach
• Customer insights generated
• Examples of prototypes created
• User testing/project impact
• IMPORTANT: The portfolio should also demonstrate your verbal and visual communication style.

Preferred Experience / Education:

• 8+ years related work experience in end-to-end Experience/Service Design, Consumer Experience Design, Product Design
• Master’s degree in a Design discipline
• Fluency with Lean Process improvement Tools, Adobe CS, Figma, Miro, and other tools with similar depth for business assessment and prototyping
• Experience in launching or implementing solutions in healthcare settings

 General Physical Demands:

Sedentary work:

• Exerting up to 10 pounds of force occasionally to move objects.
• Jobs are sedentary if traversing activities are required only occasionally.

How to Apply

Job Types: Temporary.

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