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27 Sep 2022

Temporary Senior Service Designer

Hornet Staffing – Posted by Hornet Staffing Anywhere

Job Description

Job Type: Contract

Contract length: 06 Months

Job Description:

Key Requirements:

  • A : Lead end-to-end service design, design thinking, design research/synthesis, concept/prototype development and testing, product/service blueprints and roadmaps, business model canvas creation
    • Develop the design strategy for the overarching venture design approach
    • Develop design research approach (areas of inquiry, types of research, customer recruitment, design research guides, sketch design research assets in partnership with visual/UX/UI designer)
    • Partner closely with a visual or UI designer who will take the lead in providing necessary visual design support
    • Uncover Insights:
  • Lead design research on a variety of topics (including sensitive healthcare topics
  • Expertly uncover latent and non-obvious opportunities through skillful probing
  • Lead sessions with stakeholders (customers, internal users, system architects) to identify organization needs and pain points
  • Identify opportunities for secondary research (e.g., literature review, market scanning, etc.)
  • Effectively conduct analogous research
  • Synthesize learnings:
  • Rapidly synthesize large amounts of complex information to uncover insights about beliefs, behaviors, pain points, and systems
  • Craft journey maps, personas, archetypes
  • Lead idea generation
  • Creative and out-of-the-box thinking / innovative ideas. Ability to see non-obvious opportunities, generate compelling creative solutions
  • Effectively “flare” and generate multiple possibilities to address discovered pain points
  • Lead concepting and early prototype development
  • Translate ideas into low fidelity concept sketches that can be tested with customers for desirability (in partnership with visual/UI designer)
  • Co-creation. Effectively facilitate multidisciplinary sessions with customers and stakeholders to generate and evolve concepts
  • Prototype testing
  • Setup prototype tests with customers to effectively get customer reactions
  • Supervise prototype iteration based on customer feedback
  • Product articulation.
  • Create service blueprints
  • Generate product roadmaps supporting the rollout of solutions
  • Determine differentiation and articulate competitive solution positioning
  • Design business model canvas
  • B: Leadership and effective management of cross-functional teams; lead design storyteller; keeper of the initiatives’ design principles, design frameworks, and project scopes
  • Strong communication skills.
  • Create effective narrative, presentations, and other communication assets to share with the business and customers
  • Communicate design findings clearly and in a compelling manner to the business
    • Ability to work in a fast-paced environment, with activities and deliverables with a rapid turnaround
    • Ability to manage time and tasks to balance design process and timelines
    • Strategic thinking: ability to balance customer, business, and market needs in developing solutions

Required Experience / Education:

  • 6+ years related work experience in end-to-end Experience/Service Design, Consumer or Customer Experience Design, Product Design
  • Bachelor’s degree in a directly related field of study

Required Qualifications:

  • Extensive (5+ years) first-hand experience in conceiving and executing each step of the design process in projects with unknown solutions: design strategy, design research, synthesis, opportunity identification, generating novel solutions, creating product or service prototypes, framing-up user testing research plan and scope, working with implementation teams
  • Experience with the product development lifecycle, either at a startup or within a new product/market division
  • Strategic thinking and planning capabilities; proven organization skills and detail oriented with ability to be flexible and work with ambiguity
  • Excellent written, verbal, and visual communication skills that scale to all levels of the organization and proven ability to influence others
  • Ability to lead a team (cross-functional teams, not necessarily direct reports) to deliver on initiatives from conception through completion on time, within budget, and on or beyond scope
  • A design portfolio that highlights the breadth of experience and past launched projects. The portfolio should include actual examples of work generated, and should highlight the following:
  • Project goals and design approach
  • Customer insights generated
  • Examples of prototypes created
  • User testing/project impact
  • IMPORTANT: The portfolio should also demonstrate your verbal and visual communication style.

Preferred Experience / Education:

  • 8+ years related work experience in end-to-end Experience/Service Design, Consumer Experience Design, Product Design
  • Master’s degree in a Design discipline
  • Fluency with Lean Process improvement Tools, Adobe CS, Figma, Miro, and other tools with similar depth for business assessment and prototyping
  • Experience in launching or implementing solutions in healthcare settings

 General Physical Demands:

Sedentary work:

  • Exerting up to 10 pounds of force occasionally to move objects.
  • Jobs are sedentary if traversing activities are required only occasionally.

 

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How to Apply

For immediate consideration, please send your resume directly to Lory Weir at lory@hornetstaffing.comYou can view all of our open positions at www.hornetstaffing.com

Job Types: Temporary.

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